Guest Services Associate II

Salary: $16.87 – $24.86 Hourly

Location : Superior, CO

Job Type: Part Time

Job Number: 2023-14

Department: Parks Recreation and Open Space

Opening Date: 07/28/2023

Job Summary

This is a part-time position working at the Town’s Community Center, which is open year-round. Workweek and working hours vary with assignments Monday through Sunday and may include evenings, weekends and holidays. The Guest Services Associate provides administrative, reception and program support for the Town’s Community Center. The position requires high customer contact both in person and on the phone. This position works under the supervision of the Recreation Supervisor and is non-exempt under FLSA.

Under general supervision, this is the journey-level class in the Guest Services Associate series. Incumbents assigned to this class are expected to perform the full range of work assigned to this class and to work with independence and initiative. At this level, employees may give directions, establish priorities, coordinate work projects and monitor other personnel or volunteers. Incumbents work independently, exercising judgment and initiative. Employees train other staff on duties and safety practices, may assign and may exercise supervisory authority in the absence of the supervisor.

Current Hours/Shifts are:
Friday – 7:45 am to 3:00 pm or 2:45 pm to 10:15 pm
Saturday – 7:45 am to 3:00 pm or 2:45 pm to 10:15 pm
Sunday – 11:45 am to 6:15 pm
Essential Job Duties

• Performs clerical duties including typing, filing, office machine operation, recreation software operation including cash handling and maintenance of records.
• Manages the phone activity including providing general knowledge to callers.
• Provides initial customer contact, determine/provide customer needs. Assist customers with check-in utilizing the appropriate check-in process.
• Process program registrations and facility rentals.
• Maintains proficient and knowledgeable of PROS department program offerings, policies, and procedures.
• Enforces policies, rules and regulations governing the conduct of patrons using the community center and the surrounding outdoor areas.
• Conducts facility tours when necessary.
• Performs facility opening and closing procedures.
• Represents the Town of Superior in a positive, professional manner to the community.
• Establish and maintain effective working relationships with customers contacted during work.
• Maintains common workspace and office equipment.
• Assists in maintaining cleanliness of facility.
• Performs and maintains accountability for end of shift financial reconciliation.
• Contributes to a positive work environment.
• Assists recreation staff in their duties and assignments.
• Provides assistance with the Town’s special events

Knowledge, Skills and Abilities

• Requires clerical skills and the ability to undertake multiple tasks simultaneously.
• Requires the ability to excel in a highly structured environment.
• General knowledge of current office practices, methods, and procedures.
• Strong verbal and written communication skills.
• Ability to positively interact with the public including handling stressful situations.
• Ability to efficiently coordinate many activities and work effectively with other staff in a positive work environment.
• Ability to use office equipment including computers, cash register, phone systems and multitasked environment.
• Ability to respond and act accordingly to needs of the building and patrons in case of emergency.

Supplemental Information

Special License, Registration, or Certification Required:

High school diploma or equivalent required. Minimum of two (2) years of experience in customer service and with computer and phone skills required. Experience with cash handling preferred. Equivalent combinations of education and experience may be considered. Current certifications in First Aid and CPR/AED required.

Work Environment: Most of the work will be at an indoor community center. The employee regularly works in an environment which will include exposure to noise and stressful situations. The noise level can range from low to very loud. This position requires some work to be performed outdoors during Town events which will include exposure to all types of weather and conditions.

PT Bonus Program

Every six months, an audit is conducted on all part-time employees to determine the value of the bonus for each employee. This will use the total number of hours worked in the last 6 months regardless of start date. All employees must be actively employed by the Town at the time of the bonus payment to receive payment. Details of the program are as follows:

• Eligibility
  • Part-time employees (non-seasonal) who are hired to work less than 30 hours per week
• Hours worked in 6 months
  • Tier 1: 200 hours – 359 hours
  • Tier 2: 360 hours – 520 hours
  • Tier 3: 521 hours or more
• Bonus amount
  • Tier 1: $125
  • Tier 2: $225
  • Tier 3: $325
• Frequency of payments
  • October 1st to March 31st with the second pay period in April payment
  • April 1st to September 30th with the second pay period in October payment

01

What is your highest level of education?

• High School / GED
• Trade School
• Associate’s Degree
• Bachelor’s Degree
• Master’s Degree
• PHD

02

How many years of experience do you have in customer service related position?

• One year or less
• More then one year but less than two
• More then two years but less than two
• More then three years

03

How would you describe your level of experience with computers?

• None
• Beginner
• Intermediate
• Advanced

04

How would you describe your level of experience providing general information to customers via the phone?

• None
• Beginner
• Intermediate
• Advanced

05

How would you describe your level of experience with recreation-related software?

• None
• Beginner
• Intermediate
• Advanced

06

Do you possess a valid American Red Cross certificate in First Aid and CPR/AED?

• Yes
• No
• I am currently registered to take a certification course

07

Please describe, if any, your previous cash handling experience including your experience operating a cash register.

08

Please describe your previous experience providing customer service, if any.

Required Question