Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary
The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller’s needs and directs the call appropriately. At Keystone Resort Guest Services you will work closely with Condo, Keystone Lodge, and Inn at Keystone Front Desks, Property Management, Housekeeping, and Operations teams to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests.
Job Specifications:
- Outlet: Keystone Property Management
- Expected Pay Range: $20.00 – $21.35 / hour
- Shift & Schedule Availability: Full Time
Job Responsibilities
- Answer guest questions about resort activities, transfer calls, takes guest messages
- Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
- Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds.
- Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
- Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
- Explain guest pay folios over the telephone and e-mail receipts.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Other duties as assigned
Qualifications:
- Read, write, and understand English – required
- Able to sit for 8 hours – required
- High school Degree – required
- College Degree- preferred
- Previous experience in Lodging/Hospitality/Call Center – preferred
- Experience with Property Management software applications such as SMS, PMS or LMS is preferred.
- Computer-Microsoft office – preferred
- Must be flexible in schedule including: weekends, nights, and holidays – required
The expected pay range is $20.00 – $21.35. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 493852
Reference Date: 05/03/2023
Job Code Function: Front Office