Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Guest Services Coordinator reports to the Director of Events and provides oversight, supervision of all event day staff, including Guest Services, Security, and Parking personnel and supervisors. The Guest Services Coordinator is responsible for assisting in the development and implementation of all event department policies, programs and procedures. The incumbent is responsible for communication with contracted agencies to assure proper staffing levels are met for each and every event.
This role will pays a wage of $20 to $30.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.
Responsibilities
- Hiring, terminating, performance evaluations, scheduling, training and development of all event day staff and building security.
- Responsible for providing supervision to event parking staff and assure proper policies and procedures are being followed to maximize parking revenue stream
- Coordinate the collection, input and documentation of all required employee information for part time event staff.
- Prepare and distribute regular incident updates to senior management making certain all other departments are made aware of any incident or fan feedback that impacts their department.
- Manages and monitors the performance and conduct of over event employees.
- Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments and complaints to management in order for issues to be addressed expeditiously.
- Responsible for ensuring proper staffing levels have been met, and that staff is at their post on time and in proper uniform.
- Responsible for the scheduling of local law enforcement, EMT’s and other third party contracted labor with oversight responsibilities during events.
- Must work in a professional, cooperative and service focused manner with both external and internal clients
- Responsible for the quality and accuracy of all logs and reports generated.
- Responsible for developing and updating the departmental policies and procedures manual for the events department.
- Manage the lost and found property and maintain a system to ensure all property is accounted for.
- Manage/monitor equipment used by the events department and monitors uniform inventories.
- Responsible for creating and conducting on going in service training for all employees.
- Recruit, select, train and develop front line staff in pursuit of World Class Service.
- Processing payroll using ADP for all event department staff.
- Manage the distribution of building ID cards to all staff.
Comply, implement and adhere to all legal and ethical instructions given by management.
Qualifications
- College degree in related field preferred; High school diploma or equivalent GED required
- Minimum of 1 – 3 years of experience working in a public assembly facility and including supervisory responsibility
- Strong data processing skills and knowledge of Microsoft Office
- Strong oral and written communication skills in the English language required
- Ability to work beyond traditional business hours, including nights, weekends and select holidays, is required
- Must possess strong organizational skills and the ability to function and meet strict deadlines in a fast-paced environment
- Must demonstrate strong attention to detail
- Must have earned or have the ability to earn valid CPR certification
- Must demonstrate a positive, professional and customer-focused attitude
Intellectual/Social/Physical Demands and Work Environment:
The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social Demands:
- While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Physical Demands:
- While performing the essential duties of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others and exchange accurate information; constantly moves about/around the facility before/during/after events to observe, report, supervise staff and provide service to clients.
Work environment:
- The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.