GUEST SERVICES FACILITATOR (PART-TIME) POSITION SUMMARY:
The Guest Services Facilitator (Part-Time) will work closely with Emergency Services Downtown and/or Angeles House Leadership on outreach throughout Los Angeles County and surrounding cities by connecting current and new guests to Union Rescue Mission or our affiliates with onsite and offsite resources; Assist with housing placement at any of our housing facilities, intake coordination of referrals, proper documentation, securing transportation including the management and monitoring of Emergency Services Guests who reside downtown and/or at Angeles House.
GUEST SERVICES FACILITATOR (PART-TIME) CORE WORK PRINCIPLE:
Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.
GUEST SERVICES FACILITATOR (PART-TIME) ESSENTIAL FUNCTIONS:
- Assist with intake, discharge, and/or orientation processes, as requested.
- Actively monitor guests and ensure compliance with all program guidelines and expectations.
- Conduct property/room inspections, as needed.
- Follow established protocols for medical emergencies and unusual/disruptive activity.
- Provide written documentation as required (this may include reports, presentations, and data analysis).
- Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
- Attend scheduled department/team meetings, as requested.
- Conduct other duties as assigned: Depending on location, these may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; and chaperoning children.
- Conduct other tasks and projects assigned by Downtown and/or Angeles House Leadership Team.
- Commitment to URM mission, vision, and core values.
- Encourage guests in their faith and growth in Jesus Christ.
GUEST SERVICES FACILITATOR (PART-TIME) PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
- Manual dexterity required.
- Ability to lift objects up to 30 lbs.
- Ability to operate office equipment.
GUEST SERVICES FACILITATOR (PART-TIME) WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lit, and ventilated.
- Noise levels are considered low to moderate.
Requirements
GUEST SERVICES FACILITATOR (PART-TIME) EXPERIENCE, EDUCATION AND LICENSURES:
- High School Diploma or equivalent.
- Current California driver license and ability to be added to the company’s vehicle insurance policy, required.
- Commercial license, a plus.
- Minimum 2 years of prior experience in a related field (social services, community relations, non-profits, etc.) performing similar duties.
GUEST SERVICES FACILITATOR (PART-TIME) KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to communicate effectively both orally and in writing.
- Proficient in Microsoft programs including Word, Excel, and Outlook.
- Ability to learn proprietary computer programs.
- Must have excellent organizational skills and a strong ability to prioritize tasks.
- Must have the ability to multi-task in a high-volume environment.
- Fluency in Spanish, a plus. (Los Angeles location)
- Ability to carry out responsibilities without direct supervision.
Salary Description
$17 – $19.40 (depending on experience)