Overview
Position Summary:
The Guest Services Supervisor will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.
This role will pay a salary of $23 to $25.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Essential Duties & Responsibilities:
- Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
- Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
- Front desk responsibilities
- checking-in program participants
- conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
- welcome the public, provide venue information and directions
- Professionally and accurately execute policies and procedures
- Intake and outtake of skate and equipment rentals for the public
- Help with sizing, lacing & cleaning skates upon return
- Support birthday party schedules, set-up, and execution
- Communicate clearly and professionally with guests and staff
- Execute policies and procedures professionally and accurately
- Accurately handle cash and register transactions
- Process transactions for purchases and rentals
- Daily cleaning tasks within the department
- Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
- Attend all required training sessions and staff meetings
- Maintain a clean and safe facility
- Responsible for alerting managers to any unsafe or potentially hazardous ice conditions
- Managing day to day administrative operations and performing various supervisory office support related tasks
- Employee oversight, customer admissions and reporting, event coordination, and skate rental.
- POS operation system for ice rink programs and events
- Supervise and schedule part time employees.
- Responsible for implementing and leading training sessions and meetings for staff
- Create weekly task work for scheduled staff.
- Coordinate and attend special events and birthday parties.
- Responsible for generating reports under the direction of the VP.
- Administrative support and other duties as assigned by VP of Iceplex.
- Provide building support, as necessary as Welcome Specialist/ manager on duty.
Qualifications
Required Experience & Qualifications:
- Recreation facility or other customer service front desk experience
- Cash & sales transaction management
- League, facility schedule management
- Strong verbal communication skills, with the ability to present and communicate with customers
- A high degree of personal integrity and consistently put the interests of the organization first
- Excellent communicator
Preferred Experience & Qualifications:
- Experience with youth sports at the recreational and elite level
- Understanding of event and on-ice programming
- 2+ years work experience at an ice facility or other related sports complex
- Experience with sports scheduling software (preferably DAYSMART)
Working Conditions:
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
- Position is performed throughout a recreational facility. Work will be done on and around the ice. Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs
- Part-time hourly role