Position Title:Hart’s Camp General Manager TM Initial
Summary of the Position: responsible for the Cape Kiwanda RV Park, Market and Harts Camp business operations. The GM is charged with the oversight of day-to-day operations, delivering guest experiences that meet the brand promise, leading and managing teams, guest issue resolution, working collaboratively with shared service departments and company leaders, business planning and monitoring, financial decision making and business administrative duties.
Each day, you will be expected to lead and make the best possible decisions through the Lense of our people, guests, business, and community. You will use your experience in retail and grocery markets to deliver freshly prepared, packaged, and specialty foods to meet the Marketplace business goals and draw on your leadership competencies to drive the RV park business. The GM is the “go to” leader and is charged with developing and maintaining a culture that is aligned with our company mission, core values and goals.
Key Accountabilities:
- Ensure that the guest’s experience at each business reflects the brand.
- Develop a service culture that creates memorable experiences for guests.
- Create and manage processes that ensure consistency in the guest experience.
- Ensure incidents in which we fall short of our brand promise are quickly resolved and recovered in a manner that re-builds guest loyalty.
- Create and maintain written processes and standard operating procedures that ensure consistency in the delivery of high-quality products and service.
- Recruit, train, and retain the best team members.
- Work with Human Resources to share business staffing needs, make staffing plans, and coordinate team member onboarding and development.
- Ensure staffing schedules anticipate and meet business demands.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured.
- Lead by example; exemplify the company core values in action every day.
- Utilize business software to manage expenses, drive revenue and operate the business and meet the goals.
- Set clear expectations, coach, provide feedback on time, and deliver performance management that supports team member growth and development.
- Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances, all health department and OLCC rules and regulations.
- Ensure each business is maintained at the highest level.
- Pull and review data to forecast needs and create initiatives to meet the business goals.
- Analyses product mix and cost goods.
- Review monthly financial statements and report on business success, trouble areas and action plans.
- Maintain and evolve inventory processes to meet the company inventory management standards.
- Ensure inventory and stock levels meet the seasonal demand and goals.
- Develop RV nightly and longer-term occupancy strategies.
- Manage RV Park vacation and resident occupancy leases to meet the company goals.
- Work with the Director of Lodging to create the annual business plans.
- Collaborate with lodging leaders to optimize Family of Company business synergies through offers and packages, adding value to the guest experience and capturing revenue opportunities.
Preferred Skills:
- 3-5 years of experience managing a retail grocery market with prepared foods and service.
- Experience in seasonal resort business helpful but not required.
- RV park management experience helpful but not required.
- Experience in full-service hotel helpful.
- Work well under pressure in a fast-paced environment
- Strong written and verbal communication, time management and organizational skills. Ability to prioritize a variety of projects and tasks.
- Strong experience and skills using grocery market computer software, lodging (RV Park, Hotel) reservation systems, Outlook, MS Word, Excel.
- 2-Year or more College Degree required.