Department Summary
DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
The Customer Retention Department is a dynamic blend of marketing, operations, strategy, and analytics. This unique department holds high visibility within the Executive Leadership team and spearheads strategic initiatives aimed at retaining and monetizing DISH and Sling TV’s existing customer base, with a new focus on the wireless space.
- Analytics: At the core of our success lies our relentless pursuit of knowledge about our customers and our business. Our analytical prowess creates valuable outcomes for both our customers and our Pay TV segments.
- Marketing: We are responsible for crafting and managing all customer communications across various channels, including web, email, print, television commercials, and video elements.
- Strategic Partnerships: Our team collaborates with television networks, producers, and celebrity talent to orchestrate large-scale marketing campaigns that enhance DISH’s value proposition for our customers.
- Operations and Project Management: Our group is characterized by its hands-on approach when operationalizing ideas. We foster cross-functional collaboration with partners from all areas of DISH and Sling TV to implement new initiatives and strategies seamlessly.
- We. Work. Together. DISH values the power of collaboration and embraces the unique contributions of individuals who come together to create extraordinary ideas and opportunities. Our collective knowledge and experience drive our shared success.
Key Responsibilities:
- Driving revenue growth across multiple product lines through lead generation and product optimization (including Pay TV and Wireless brands)
- Responsible for product construct and sales for a portfolio of products totaling over $1 Billion in annual revenue
- Develop and drive strategies to sell a new wireless product into the existing Pay TV customer base to drive revenue and increase customer stickiness
- Leverage advanced analytics to understand and optimize marketing, sales performance, and make continuous improvements to the product and program
- On point to develop additional revenue streams and opportunities to maximize customer lifetime value
- Partner cross-functionally across departments to gain alignment and prioritization on strategic initiatives
- Highly visible role that provides recommendations to company executives, including the business unit President
- Drive large scale, multi-million dollar projects by working across the business with partners from IT, Customer Experience, Sales, Finance, Accounting, and other operational departments
Skills, Experience and Requirements
Education: Bachelor’s degree (B. A.) from four-year college or university, preferably Business/MIS, Economics, Finance, Mathematics, Engineering; and 10+ years of experience. An advanced degree (MBA, MS) is preferred.
Skills and Qualifications:
- 5+ years of people management experience preferred
- Ability to distill actionable themes from complex datasets and develop and implement strategies across the business
- Experience developing plans to drive sales and/or revenue
- Wireless background preferred, but not required
- Excellent written and verbal communication skills
- Comfortable presenting across multiple levels of the organization up to and including C-suite executives
- Ability to lead/manage a team of analysts in a way that creates maximum engagement and performance
- Strong coaching skills required with ability and willingness to have difficult conversations when necessary
- Excellent project management skills with ability to move multiple complex, large-scale initiatives forward despite significant operational hurdles
- Experience with data visualization and presentation (Tableau, Microsoft BI, or similar software)
Salary Range
Compensation: $115,500.00/Year – $165,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.