WHO WE ARE
The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually.
Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary.
With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.
It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
ABOUT THE ROLE
Trustly is adding a strategic, impactful role to our team, Head of Product Value Maximization (PVM). As the Head of PVM, you will play a crucial role in proactively monitoring and optimizing the Trustly product across our live merchant implementations in an integrated manner to drive consumer adoption and the merchant benefits from Trustly, and Trustly revenue and profit performance. In other words, you will own Trustly’s “back book” performance, driving growth and profitability.
This Product role is scientific in nature. It supports the Customer Success organization, acting as a product Subject Matter Expert and evangelist, and the core Product organization, creating a feedback loop to ensure the product is continuously evolved for maximum value delivered to the market. It drives on-merchant, consumer-focused product use cases, product presentation standards, consumer marketing strategies, in-product feature upgrades, and risk exposure mitigation strategies using qualitative and quantitative testing. Additionally, it provides input for the product roadmap by understanding the merchant environment and competitive landscape.
If you are a strategic thinker with a scientific background, with a passion for optimizing consumer experiences, and maximizing revenue and profit performance, we invite you to join our exceptional team as the Head of PVM. Together, we will continue to deliver innovative open-banking solutions and shape the future of payments.
WHAT YOU’LL DO
- Instrument and monitor key performance indicators (KPIs) across the Trustly merchant base, such as total transaction volume and payment value, funnel conversion performance from merchant (checkout) pages to Trustly risk approval. Understand reasons for variations and work with cross-functional teams to optimize performance.
- Model impact of consumer-focused feature adoption by various merchants in portfolio.
- Develop a deep understanding of Trustly’s products and articulate their functionalities and value to merchants across various verticals, use cases, and edge cases. Identify gaps or friction in the consumer experience at the merchant site and collaborate with Trustly teams to design solutions.
- Collaborate with UX and Marketing teams to develop effective strategies aligned with the Trustly Product Presentation Playbook. Understand the competitive landscape and merchant environment to influence UX and marketing decisions to drive higher favorability.
- Collaborate with the Risk team to implement effective risk exposure mitigation strategies.
- In coordination with the Customer Success team, interface with merchants to understand their roadmaps, priorities and constraints.
- Optimize revenue and profitability through qualitative testing, quantitative (A/B) testing, growth hacking, and deep analytics. Take ownership of key metrics such as Share of Checkout and Payment success rate.
- Utilize cross-functional, matrix-oriented program management skills to support various teams, including Product Presales, UX and Product Design, Marketing, Merchant Services, Customer Success, Risk, and Analytics, and help Sales write an account’s success plan as part of the sales process.
WHO YOU ARE
- A solid background of 10+ years in the payments industry, with a focus on UI-driven flows, metrics analysis, and optimization through A/B testing campaigns.
- An empathetic, critical thinker and strategic problem solver with a strong track record in the payments industry.
- Obsessed with consumer engagement and satisfaction, merchant benefit and satisfaction, and driving Trustly’s revenue and profit growth through optimization and innovation.
- An expert in optimizing e-commerce sign-up, guest, and signed-in checkout experiences across UX, product, marketing, and risk domains.
- Excellent presentation and strong communication skills and the ability to collaborate effectively with internal teams and external stakeholders.
- PhD or Master’s degree in a scientific, mathematical or engineering discipline.
- Cross-functional, matrix-oriented program management experience, covering:
- Product Presales – support solution design
- UX & Product design – support new UX or feature design, and design and run A/B testing campaigns
- Marketing – support consumer adoption strategy design
- Merchant Services – support integrations and certification
- Customer Success – support team to engage with customers
- Risk – support team to maximize approval rates while mitigating Trustly risk exposure
- Analytics – get support from team and provide feedback
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$220,000 – $260,000 a year
SALARY RANGE: $220,000 – $260,000
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.
We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
– Flexible paid time off & generous PTO accrual plans
– Comprehensive medical, dental, vision, and other insurances
– Flexible spending accounts for medical and dependent care
– Home office set-up allowance
– Internet stipend
– Retirement plan match for 401k and RRSP
– Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.