Job Description:
The Role
Fidelity’s Personal Investing’s Spend and Save (S&S) business acquires, engages, and grows customers with innovative offerings, experiences and products include Lending, Credit and Debit Cards, Heath Savings, 529 College Savings and Cash Management Accounts. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers. You will lead a team that focuses on S&S platform enhancements and works closely with other partners across Personal Investing, Fidelity Institutional and Fidelity Brokerage Technology to modernize our tech stack into the cloud. In order to enhance the spending experience for our accounts, this new leader will also work with our Personal Investing digital experience and brokerage operations groups to define PI’s payments strategy and accelerate the introduction of modern payment capabilities to our accounts.
Reporting directly to the Head of Personal Spending & Saving Solutions, this leader will be a key member of the domain’s leadership team and will partner closely with leadership and teams across the Fidelity. As the Head of Spend & Save Platform Capabilities, you will be responsible for:
- Manage critical platforms underlying the S&S domain solutions such as 529 College Savings, ABLE Accounts, Health Savings Accounts, UTMA, Cash Management Accounts, BillPay, check-writing, FDIC Sweep, etc.
- Manage and direct the efforts of seven platform squads focused on platform enhancements as well as modernizing our technology stack including moving our platforms to the cloud
- You will partner with technologists on create leading edge, cloud-based versions of these platforms and work with experience owners to drive adoption of the new versions
- Execute plan towards modernization of our mainframe platforms, with an objective to complete the move to the Cloud by 2027
- Support ongoing business vitality initiatives through platform enhancements in collaboration with digital experience squads
- Collaborate with our Personal Investing digital experience and brokerage operations as well as other groups in OSG, FBT and Enterprise Services to define PI’s payments strategy and accelerate the introduction of modern payment capabilities to S&S solutions to make spending from our accounts easier for our customers
- Help navigate all the platforms and connection points across PI and other groups across Fidelity and the associated vendors that provide money movement capabilities
- Identify current money movement processes and pain points or gaps across our domain, and prioritize use cases for money movement improvement opportunities
- Collaborate with other product areas in the domain and across PI, FBT, OSG, Enterprise Services to design improved experiences and introduce modern payment capabilities to make spending from our accounts easier for our customers.
- Identify and select the best external/internal capabilities to implement enhancements
You will lead a customer-obsessed team and bring broad executive leadership with an obsession for delivering customer value. You will be responsible for a matrixed, agile organization, and will oversee a group of squads across multiple COEs and Teams oriented around strategic goals, customer segments, experiences, products, and platforms. As a leader, you will maximize value delivered through prioritization, creativity, innovation, collaboration, and decision making. Success will also require collaboration with other leaders across PI and Fidelity, including across product segments, technology, and operations.
In an agile structure, you will partner with other Fidelity leaders to establish product area level strategic priorities based on an understanding of customer needs and enable execution of these priorities by the cross-functional squads aligned to your product area. You will support these squads as they improve value delivered through prioritization, creativity, innovation, collaboration, and decision making and encourage them to work iteratively, innovate through testing and experimentation, and learn from failures while celebrating success. You are committed to developing your own knowledge and bring the latest thinking to your role to empower others with that knowledge.
The Expertise and Skills You Bring
- Bachelor’s degree required; MBA preferred
- 15+ years experience working with platform technology teams and in the payments or money movement space; has depth of understanding technology platforms and capabilities that can be built on them to drive business outcomes;
- Proven success in interpreting leading business indicators and translating them into prioritized platform efforts to deliver business results
- Experience with Agile and leading multiple teams in a matrixed environment
- Demonstrated competencies to negotiate and influence at all levels within an organization; both written and verbal communications
- Senior level experience leading, coaching, mentoring, and developing individuals and teams.
- Innovative, forward-thinker who quickly understands the context, comfortable challenging the status quo and making tough decisions
- Excels at building relationships and networks to achieve outcomes; self-aware and adaptable
- May need to obtain a series 99 license in the future.
Please see below for the salary range for work locations in Colorado only:
N/A
Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:
$176,500 – $317,500 per year
This position is eligible for incentive compensation or an annual bonus opportunity.
Please see below for the salary range for work locations in California only:
N/A
Please see below for the salary range for work locations in Washington only:
N/A
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you’ve always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.