Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Account Delivery Manager (ADM) is responsible for the delivery of the operational services within a MMIS (Medicaid) account, cost and resource management, maintaining client relationship, driving improvement, and identifying cost savings and efficiencies.
The ADM partners with the Account General Manager (AGM) and Account Delivery Leader (ADL) on overall account management, maintaining SLAs (Service Level Agreements), and the successful delivery of the client contract requirements.
Your role in our mission
- Interacts with external client on operational services within the MMIS account.
- Reports out on KPM compliance on a monthly basis internally and externally to the client.
- Manages several operational area(s) or team(s) of company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction setting within the area of responsibility.
- Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met or exceeded.
- Supports and conducts meetings with account leaders to assess compliance with SLAs.
- Generally sets work activities of teams and projects of teams providing service delivery to solve various business systems and applications needs.
- Responsible for coordination with other account and company teams, ie. Process improvement, best practices and standards, etc.
- Supports and contributes to Request for Proposals (RFP) as needed.
- Responsible for managing a budget and leading, managing, sponsoring or participating on projects.
- Performs analysis of account and department reporting, including client reporting.
- Implement improvement plans if deficiencies are found.
- Authorizes when to escalate and resolve implementation and operational issues to meet contract expectations
What we’re looking for
- Bachelor’s degree in Business Management, Insurance, Healthcare or related field preferred or equivalent work experience.
- Operations Leadership experience required
- Strong financial operations & call center background experience.
- Medicaid experience preferred
- Ability to effectively coach staff to performance goals
What you should expect in this role
- Hybrid Work Schedule with 2-3 days onsite per week at our Madison, Wisconsin office.
The pay range for this position is $113,900.00 – $162,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.