Position Details
Position Information
Position Title
Help Desk/Computer Support Tech
Job Description
Provide first-level support for the efficient resolution of technology problems and requests from end-users. Will perform a variety of technical installation diagnosis, and basic repair duties to the operation and support of computers, multimedia, and related technologies.
This position works Monday-Friday, 7:30 AM – 4:00 PM or Monday-Thursday 11:30 AM – 8 PM, and Friday, 9:30 am-6 pm. Summer evening hours may differ.
Full Time/Part Time
Regular, Full Time
If part time, projected hours (per week)
Organizational Division
Marketing & Enrollment Services
Campus Location
Council Bluffs
Required Qualifications
- Experience/knowledge in Windows10/11, networking, TCP/IP, and wiring.
- Basic understanding of Mac OS and iOS.
- One year of experience installing and troubleshooting computer hardware, software, and related peripheral equipment.
- Ability to pass a background check, have a valid driver’s license and good driving record.
Preferred Qualifications
- Technical college 2-year degree in a related field.
- Help Desk/Phone support experience.
- Customer Service experience.
- Audio Visual knowledge and installation and practical application.
Physical Demands
Requires prolonged standing or sitting. Requires frequent bending, stooping, or stretching. May require lifting computer equipment up to 50 pounds. Requires eye-hand coordination and manual dexterity. Requires the ability to distinguish letters or symbols. Requires the use of office equipment such as computer terminals, calculators, telephones, and copiers.
Salary
$13-$14 per hour
Benefits Summary
Click here for more information on benefits and perks.
Equal Opportunity/Non-Discrimination Statement
It is the policy of Iowa Western Community College to provide equal educational opportunities and not to discriminate on the basis of race, color, creed, religion, national or ethnic origin, ancestry, genetic information, physical or mental disability, age, sex, sexual orientation, gender identity or expression, veteran status, citizenship, medical condition, and actual or potential parental, family or marital status as those terms are defined under applicable laws, in its educational programs, activities, or employment practices.
Questions or complaints? Contact Title IX, ADA, and Equal Opportunity Coordinator for Students, Reanna Heim, or Title IX and Equal Opportunity Coordinator for Employees, Robyn Porter at equity@iwcc.edu and 712-325-3200; or Director of the Office for Civil Rights at U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov
Posting Detail Information
Job Open Date
Job Close Date
05/06/2023
Open Until Filled
Yes
Special Instructions Summary