Salary: $18.00 – $21.00 Hourly
Location : Riverdale, MD
Job Type: Seasonal
Job Number: HelpDeskTechWriter22
Department: PGC Parks and Recreation
Division: IT and Communications Div
Opening Date: 08/02/2023
Closing Date: 8/23/2023 11:59 PM Eastern
Description
The Prince George’s County Department of Parks and Recreation is currently seeking a technical writer. The ideal candidate has technical chops, demonstrably strong communication and writing skills, and can effectively interact with other writers, product managers, and project leads. We are looking for writers with experience making complex ideas understandable and are open to candidates with a background in software engineering, technical writing, or the world of teaching, or curriculum development.
This position will be with the nationally accredited, 6-time gold medal Parks and Recreation agency, Maryland-National Capital Park and Planning Commission, and will work directly with the Customer Service Help Desk. Which is a combination of a Technical Support and traditional Customer Service Call Center, that supports the general public as well as our internal customers, with questions that range from information about our Parks and Community Centers to internal requests for assistance with software solutions for rentals or assistance with computer hardware troubleshooting.
This position is an onsite position. Applicants should be self-starters with solid time management skills, and attention to details and deadlines to be successful in this role.
This position pays at a rate of $18.00-21.00 per hour depending on qualifications.
Examples of Important Duties
- Create Knowledge Articles for the Knowledge Management program, processes and procedures for Technicians on the Customer Service Call Center and job aids for internal users not on the Customer Service Call Center desk.
- Work with internal teams to understand product documentation requirements to produce polished and engaging content.
- Create strong content that fulfills company standards and audience goals.
- Write straight-forward user tutorials and interface text.
- Utilize a variety of media forms; include images and charts.
- Analyze current content and make improvements as necessary to maintain/establish continuity of style and voice
Minimum Qualifications
- Strong writing, production, and technical editing skills.
- Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
- Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management.
- Portfolio of work and/or writing samples.
Supplemental Information
- Part-time position working 30 hours a week.
- A criminal background investigation will be completed prior to hire.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2023 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits for Seasonal Employees
Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
- Medical
- Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
- UnitedHealthcare Select Plan (EPO)
Other Benefits
- Credit Union
- Sick Leave Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
01
Are you at least 18 years of age?
- Yes
- No
02
Do you possess a high school diploma or GED?
- Yes
- No
Required Question