WHERE SOLE MEETS PASSION | JOIN THE SP FAMILY!
THE ROLE
Do you consider yourself an analytical person? Are you that friend who is always helping others with their
technical issues? Yes, the computer guru! Then we have the perfect role for you. We are looking for a Help Desk
Assistant to join our corporate office! This role will work closely with out IT team, we are looking for someone who
is tech savvy and is eager to learn!
Salary Range: $21-24/Hr DOE
HERE’S WHAT AN ORDINARY DAY OF WORK MAY LOOK LIKE…
• Service requests in person, over the telephone and email.
• Keeping track of all incidences via current ticketing system so knowledgebase will have reference for
resolution.
• Working with Vendors on IT projects to keep projects on schedule (Example: Work with Internet Service
Providers to make sure installations and turn-up meets construction team’s timeline)
• Perform follow ups on issues that have pending items.
• Escalate issues to appropriate person if necessary.
• Assist on preparing new hardware and loading necessary software when necessary
• Communicate and work within corporate departments to complete interdepartmental projects
• On site five days a week.
YOUR EXPERIENCE INCLUDES…
• At least 2 years of experience as a helpdesk technician with customer support roles
• Tech Savvy (good working knowledge of Microsoft Office (i.e. Word, Excel, Project)
• Eager to learn- Someone with initiative
• Troubleshooting and communication skills
• Stay organized and work on multiple tasks at once
IT WOULD BE GREAT IF YOU HAVE…
• IT Certified Training
• Retail Point of Sale knowledge is a plus
• Experience working in a growing corporate environment
What to expect from SP
- A sense of belonging – A dynamic team, high energy, and humility
- A sense of purpose – GRIT! We grow from ideas!
- A sense of impact – We are growing, come grow with us!
- A sense of fun – WE RUN. WE SELL. WE HAVE FUN!
- Medical, Dental, Vision, 401k + your SP discount
Shoe Palace is one of the most-trusted athletic footwear and apparel retail chains in the United States. What began as a small, family business in 1993 has now grown into an extremely popular chain of stores and an online retail site – shoepalace.com.
At Shoe Palace, we all roll up our sleeves to pitch in and do whatever it takes to stay on top. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. We are seeking self-motivated individuals who are dynamic thinkers and outstanding communicators who will thrive in an entrepreneurial environment and want to grow with Shoe Palace Corporation. Our team members are bright, professional, enthusiastic, and able to quickly apply their skills to diverse situations.