Job Description
Job Number:
339102
Category:
Administrative
Duration:
12 months
Details:
Job Title: Helpdesk Coordinator
Location: Greensboro, NC
Pay: $20 hourly
Area Code: 336
Zip Code: 27405,27406,27407,27408,27409,27410
Start Date: ASAP
Keywords: #CSRJobs, #Belcan, #Helpdesk, #Hiring
A Helpdesk Coordinator job in Greensboro, NC is currently accepting applications. This is a contract position with our key automotive client. In this role, you will be responsible delivering the ultimate experience for our customers in the event of a breakdown. This includes managing to our customers” expectations and unique profile requirements, dispatch service and follow up with the service provider to find solutions to get trucks back on the road. To be considered for this role, you will have a B.S. Degree along with 1-3 years of related experience.
Helpdesk Coordinator Job Responsibilities:
• Promptly answer and accurately document and respond to customers” requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette
• Deliver extraordinary customer service to customers, using sound business judgment. Listen and probe for additional information as necessary.
• Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience
• Keep interested parties informed during the entire breakdown event
• Assist customers utilizing provided tools, resources and systems and follow standard documented operating procedures to ensure a consistent customer experience.
• Coordinate with customers, dealers, and tow vendors during a breakdown event
• Provide ETA and ensure timely follow ups and manage cases to completion
• Ensure required information is captured and adhere to set standards to exceed customer expectations
• Be able to locate, understand and provide technical specification information as well as warranty information as needed.
• Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
• Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries.
• Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.
Helpdesk Coordinator Job Requirements:
• Bachelor”s degree is preferred
• 1-2 years of customer service / technical support experience preferred
• Solid understanding of Microsoft operating systems
• Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
• Innovative problem solving, research, motivational, teambuilding and analytical skills
• Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
If you are interested in this Helpdesk Coordinator job in Greensboro, NC, please apply via the ‘apply now’ link provided.
Belcan is a leading provider of qualified personnel to many of the world’s most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.