Heritage Leader

Salary : $31,405.14 – $43,967.30 Annually

Location : Frisco, TX

Job Type: Part Time

Job Number: 202301599

Department: Parks & Recreation

Division: HERITAGE MUSEUM/DISCOVERY CTR

Opening Date: 09/12/2023

Summary
Under direct supervision of related department management team, the Recreation Leader performs and leads customer service duties of assigned facility. Assists in coordinating and implementing programs, activities, events, tours, and rentals. Responsible for ensuring safety policies and procedures are being adhered to by participants, designated staff, volunteers, and visitors.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions & Other Important Duties

• Assists management staff with the development and implementation of programs, activities, events, tours, exhibits and rentals.
• Trains frontline staff and volunteers on policies and procedures for areas of assignment.
• Provides customer service to all participants in activities and programs at area of assignment.
• Processes guests with activity registration and facility rentals for programs and services in accordance with department software.
• Ensures reception desk and common areas are clean and maintained according to set standards and policy.
• Assists with tracking and maintaining collection inventory.
• Promotes all facilities, programs, and services when in contact with Members and Guests.
• Responds to inquiries and complaints related to programs, services, and special events.
• Opens and closes assigned areas according to established policies and procedures.
• Monitors facility activities for participant compliance with health and safety rules.
• Prepares accident and/or injury incident reports when required.
• Must possess current CPR and First Aid Certification within six months from date of employment and be able to perform CPR and/or first aid as needed.

Other Important Duties:

• Attends training and meetings as required.
• May be required to work extended hours including evenings, weekends, and holidays for special events.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Job Requirements
Required Knowledge and Skills:

• Knowledge of customer service practices and procedures.
• Knowledge of computers and related equipment, hardware and software.
• Knowledge of City policies and procedures.
• Knowledge of money handling practices and procedures.
• Skill in oral and written communications.
• Skill in monitoring departmental health and safety policies and procedures.
• Skill in resolving customer complaints and concerns.
• Skill in implementing departmental rule, procedures and objectives.

Education, Experience, and Certifications:

• Must be at least 16 years old and have six (6) months customer service or public contact experience.
  • Exception: Due to nature of responsibilities at the Frisco Heritage Center, must be at least 18 years of age
• Must pass a pre-employment drug screen, criminal background check and MVR check, if applicable.
• May be required to possess a valid State of Texas Driver’s License.

Environmental Factors & Conditions/Physical Requirements

• Work is performed in office and some outdoor environments.
• May be subject to exposure to air and water borne pathogens, body fluids, and infectious diseases when applying CPR, First Aid, or cleaning facilities.
• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Fingering – picking, pinching, typing, working with fingers rather than hand.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling – use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 – prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 – color, depth perception, field of vision.
• Walking – on foot to accomplish tasks, long distances, or site to site.

Work Environment:
Work performed is primarily:

• Recreation Leader – light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Recreation Leader Youth Services – medium work, exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, calculator, fax machine, and other standard office equipment, recreation equipment, cash register, cleaning supplies and department vehicles.

01

Are you at least 18 years of age?

• Yes
• No

02

This position is required to work scheduled events at night, on weekends, and some holidays. Are you willing and able to commit to this schedule?

• Yes
• No

03

Do you have six (6) months or more of customer service or public contact experience?

• Yes
• No

04

What best describes your experience in museums, archives, or the arts?

• 5+ Years
• 2 – 5 Years
• Less than 2
• No Experience

Required Question