Our goal is to be the best job you’ll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you’ll best take care of our guests. It’s working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart.
The General Manager will apply his/her operations experience and team leadership skills to ensure that each hotel is providing a great experience for team members and guests and maximizing all hotel profit opportunities.
Essential Functions and Responsibilities of the job include, but are not limited to:
- Understand and promulgate the hotel’s brand story, the brand DNA, the brand’s value proposition and ensure that it is represented in how everything is done at the hotel and within all its business outlets.
- Ensure all standards are upheld for guest and team member safety and security.
- Stay up to date with and ensure execution of all safety and sanitation procedures and standards.
- Verify that all employees are treated fairly and with respect. Build rapport with team members by fostering an environment of open communication and spending time with team members on the frontlines; have an “open door policy” regarding availability to all employees.
- Analyze and validate that pay and benefits are appropriate for labor market. Collaborate with Home Office human resources team to maximize employee engagement and monitor local labor environment to address issues as needed.
- Recognize and celebrate the success of team members, drive employee reward programs.
- Lead the process of developing, with the active participation of the hotel’s executive team, the annual Business Plan for each hotel.
- Ensure implementation of IRHG’s approved Business Plan & Budget for the hotel.
- Monitor operating results and compare outcomes with budgets, other IRHG managed hotels’ performances, and with industry benchmarks.
- Elevate service by communicating and assisting team members with understanding brand standards, guest expectations; provide guidance, feedback to team members.
- Coach and develop team members by identifying their developmental needs and by coaching, mentoring, or otherwise helping them to improve their knowledge and skills.
- Model appropriate behaviors by serving as a role-model to demonstrate appropriate behaviors.
- Communicate with all levels of team members and provide accurate, timely, well-informed, and polished communication by all means — telephone, in writing, e-mail, and in-person.
- Create a cohesive and high-performing Executive Committee that continuously strives for and delivers world class results and fosters a culture of excellence. Mediocrity is not accepted.
- Coach Executive Committee by providing specific, timely feedback and hold them accountable for performance; create learning and development opportunities for them; create and effectively execute development plans for direct reports based on their individual strengths, development needs, and career aspirations
- Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property team; create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
- Foster a refined and attentive service culture that is in keeping with a superior quality hospitality experience.
- Interact with team members, guests, and other customers on a frequent basis to obtain feedback about their experiences
- Evaluate guest feedback to recognize excellent team member performance.
- Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations.
- Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, competitors, allied businesses, and customers; anticipate needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
Requirements
Requirements for Success:
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Must be a caring leader that builds trust and engagement by cultivating genuine relationships with open communication, empathy, and tolerance.
- Must be proficient in Windows operating systems and particularly Excel spreadsheets and Word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations, make decisions, and maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
- Must be effective at listening, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must have clear, concise written and verbal communication skills.
- Must have excellent organizational and time management skills.
- Must always have professional presentation skills and demeanor.
- Must have valid driver’s license.
- Must have ability to travel when needed for training conferences, sales meetings, etc.
Our Core Value Must-Haves:
- Work Collaboratively
- Practice Humility and Transparency
- Act With Integrity
- Enrich Your Community
- Show Compassion and Empathy
- Leave a Lasting Impression
- Embrace Positivity
- Have Fun at Work
Requirements
Benefits
What we will provide to you:
- Relocation package, quarterly bonus structure, and monthly cell phone stipend
- Benefits after 60 days of employment including Health, Dental, Vision, Life, PTO, 401K, Short- & Long-Term Disability, Accidental, and Maternity & Paternity Leave for you and your dependents
- A positive work culture
- Competitive base pay and incentive pay
- Home Loan Assistance Program and School Loan Program
- Daily Family Meal and Employee Meal Discounts at all company restaurants
- Internal transfer and growth opportunities
- 401K for all Salaried Employees
- Identity Theft Protection
Base salary 65k-70K+