Company Description
Starting pay rate $17-$19 /Hour – Use our Daily Pay benefit and get access to your pay as you need it.
The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.
Job Description
As the Lead Concierge, you will provides leadership to the Concierge department and deliver personalized services to the guests including but not limited to arranging for tickets and tours, while providing the guest with information on activities and events in the Park City and surrounding areas. In addition, the Lead Concierge is available to help guests with any and all requests for services in order to exceed the guest’s expectation while at Westgate resorts.
As the Lead Concierge, you will:
- Compliance with all CFI policies and procedures
- Represents Westgate Resorts in a professional manner at all times
- Arranges transportation, activity, and dinner reservations for the guests
- Responsible for pre-arrival communication between the guest and the Front Office team
- Prepares daily reports for review
- Provides guests with information regarding local restaurants, shopping and attractions, in addition to providing directions when requested, information for local religious services with schedules and locations, golf course reservations, sporting events tickets, hiking and biking trails, information on ski resorts and ski rentals, information on national and state parks, information on scenic drives, and child/pet care;
- Assists guests with special requests for various services
- Helps resolve guest concerns in order to provide the guest with the best experience and escalates as necessary
- Plan special events, parties, and meetings and assist with implementation
- Make Concierge Schedules on Weekly Basis
- Review Payroll for Concierge
- Monitor Operations and hold other Concierge Team Members Accountable
- Work closely with Guest Services Manager to improve overall operation of Concierge
- Coach and teach Associates as needed
- Other duties as assigned.
Qualifications
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
Requirements
- Must be able to work weekends and holidays as needed.
- Must be at least 18 and have a valid driver’s license.
- Customer Service experience.
- Knowledge of Park City area preferred but not required.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United
Additional Information
Why Westgate?
- FREE Ski & Snowboard and Mountain Bike equipment Rentals
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- $2.00 in meals in Team Member Breakroom
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.