Company Description
Pay: $11 hr – $13 hr / Hourly versus Commission position with the potential to make between $50,000 to $100,000 per year. In the event, you do not receive a commission you will receive an hourly pay between $11 – $13 / hour
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country’s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
Our mission in Hotels Corp is to create the start of a memorable vacation for our customers calling in through an inbound service. This position will be responsible for providing our customers with the widest selection of hotel accommodations, ticket services and destination services over the phone to help create an unforgettable experience.
Responsibilities
- Responsible for responding to incoming phone calls
- Answer questions regarding resort amenities, ticket and park information, unit descriptions, location and travel directions, and reservation confirmations
- Qualify customers and pre schedule guests for a tour presentation
- Book reservations
- Efficient with computer systems, knowledge of seasonal rates and awareness of black-out dates
- Confirm/Cancel reservations
- Cross-sell — Sales skill with the ability to determine needs
- Problem resolution — Ability to solve problems without hesitation
Qualifications
- Minimum six months experience in sales
- Ability to make decisions quickly based on vacation needs of prospect
- Efficient in basic computer program
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Additional Information
Why Westgate?
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.