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Overview
Under general direction from the Sr. Housekeeping/Set-up Manager, the Housekeeping/Setup Manager directs and supervises the custodial, housekeeping and event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Housekeeping/Set-up Manager.
This role will pay a salary of $52,000 to $58,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Provide direction of services and personnel involved in custodial, housekeeping and event setup operations
- Assist in the development and implementation of goals, objectives, policies, procedures and priorities of assigned programs and functions
- Assist in establishing and monitoring work performance and safety standards making safety a high priority
- Select, train, motivate, supervise and evaluate housekeeping/setup personnel; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
- Plan, direct, coordinate, and review the work plan for housekeeping/setup personnel; assign work activities, projects and programs; monitor workflow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
- Assist in the development and administration of the Operations Department budget; forecast additional funds needed for supplies, equipment, services, Receive, inventory and store supplies.
- Make recommendations for capital purchases related to areas of functional responsibility
- Plan, direct and coordinate the set-up and tear down of facility equipment for all events; ensure compliance with event worker orders and relevant Building Code, Fire Code and ADA regulations
- Plan, direct and coordinate the custodial and housekeeping functions for the facility to maintain the facility at a high standard for cleanliness
- Operate and train staff on a wide variety of equipment including forklifts, high-lifts, floor scrubbers, sweepers, pallet jacks and other motorized equipment as required
- Periodically manage an inventory of all supplies and equipment
- Direct staff to maintain storage areas and equipment in designated areas in a neat and orderly manner
- Recommend modifications to programs, policies, and procedures as appropriate, assist with the implementation of approved modifications
- Attend internal meetings representing the operations department
- Communicate clearly and concisely in the English language, both orally and in writing
- Perform other duties as required
Qualifications
SPECIAL KNOWLEDGE & ABILITIES:
Knowledge Of:
- Operational characteristics, services and activities of public assembly facility housekeeping and event setup operations
- Other public assembly facility related operations including drayage, decorators, maintenance, trades, audio-visual, electrical, equipment, etc.
- Event presentation and event production needs
- Proper use and maintenance of hand and power tools related to job functions
- EEOC, FLSA, OSHA and ADA issues
- Principles of supervision and training
- Fire and public safety regulations
- Terminology used in entertainment and convention settings
- Customer Service practices
- Relevant federal, state, and local regulations
- Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
Ability To:
- Work effectively in a service-oriented environment subject to frequently changing priorities
- Work under high pressure in meeting urgent deadlines
- Plan, direct, and evaluate the work of subordinates
- Provide leadership to housekeeping/setup personnel
- Operate a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with staff, contractors and facility users
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days
PREFERRED QUALIFICATIONS
Experience:
- Three to five (3-5) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least two (2) years of supervisory responsibility
Education / Training:
- High school diploma or equivalent GED
Licenses or Certificates:
- Possession of, or ability to obtain a Virginia driver’s license or identification card
- Possession of, or ability to obtain a Cardiopulmonary Resuscitation (CPR) certificate paid for by the Employer
- Completion of a Certified Crowd Manager Training course or the ability to complete a course paid for by the Employer within 60 days of employment