Job Details
Level
Experienced
Job Location
Hotel Valencia Riverwalk – San Antonio, TX
Position Type
Full Time
Education Level
High School
Salary Range
$19.00 Hourly
Job Shift
Any
Job Category
Hospitality – Hotel
Description
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star…WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary:
Responsible for inspecting guest rooms and public areas to ensure that they meet the hotel standards for cleanliness
Shift requirements:
- Monday- Friday 9:00am-5:30pm and Saturday-Sunday 10:00am-6:30pm. Maybe scheduled to work evening shifts on occasion based on the hotel needs.
Responsibilities
- Contribute positively to the team within the department.
- Prepare for any/all guest requests and ensure guest satisfaction.
- Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
- Report as directed any observed deviations to established standards.
- Review and adjust staffing daily to ensure optimum staffing levels.
- Review assignments of employees and make adjustments when necessary.
- Communicate throughout the day with front office and other departments to ensure guest satisfaction.
- Monitor consumption and inform management ordering needs of guest and cleaning supplies.
- Supervise and support team members.
- Monitors daily work assignments, productivity, and standards.
- Responsible for impeccable cleanliness of guestrooms, corridors, and service areas.
- Ensure room inspections are completed daily on vacant and occupied rooms. After each inspection, counsel the employee on the areas they need to improve upon.
- Ensure assigned areas are maintained necessary par stock for linen, cleaning supplies, and amenities in appropriate areas.
- Participate in on-going training.
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
- Complete other duties as assigned by Supervisor.
- Set-up VIP rooms as assigned.
- Keep work areas clean and organized.
- Be extremely courteous to all customers and fellow employees.
- Report unsafe conditions to your supervisor immediately.
- Maintain hotel equipment in proper working conditions.
Qualifications/Benefits
Qualifications:
- Minimum one year experience preferred in either housekeeping or front office
- Communicates effectively with others
- Works productively with a team
- Contributes to team results.
- High school or equivalent education required.
- Ability to follow safety guidelines.
- Professional behavior, able to work for long periods of time.
- Ability to work under pressure in a fast-paced environment.
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.