Salary $80,000 to $82,000
San Francisco
Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Program Summary
Brilliant Corners’ NorCal Housing Services programs connect individuals experiencing homelessness or institutionalization to housing in the community that meets their needs. Our portfolio of programs seeks to solve homelessness in San Francisco and other Bay Area communities we serve. The Housing Services programs utilize a variety of tools to acquire housing units, match tenants to units, and support tenants with staying housed. The program is inherently collaborative; operating in close partnership with government and nonprofit service provider partners to provide both permanent and rapid rehousing. It is built to accommodate federal vouchers and local subsidies, and to serve a range of populations. Brilliant Corners will be responsible for assessing the individual’s housing needs, locating appropriate housing options, coordinating the application process for clients, and assisting with move-in as well as ongoing “wellness” checks on individuals once they are housed.
Position Summary
This is an opportunity to profoundly change the homelessness crisis in San Francisco and neighboring communities by helping individuals and families experiencing homelessness move into housing. The Housing Acquisitions Manager is critical to securing units for a variety of programs serving multiple populations with a range of strategies including rapid rehousing and permanent subsidies. The Housing Acquisitions Manager supervises a team of Housing Acquisition Specialists and Occupancy Specialists who perform outreach to property owners to acquire rental properties that can be quickly matched to program participants. The manager is responsible for overall operations of the team including implementation of program policies, service coordination, evaluation, quality assurance, reporting, and invoicing.
Responsibilities
- Provide direct supervision for a team of Housing Acquisition Specialists and Occupancy Specialists including coaching, training, performance evaluation, setting goals, tracking progress, and additional oversight.
- Develop, maintain, modify, and implement a training plan for direct reports to ensure they have the knowledge and skills necessary to perform their essential job functions, including knowledge of Fair Housing and Tenant’s Rights.
- Develop, maintain, modify, and implement an outreach strategy for identifying appropriate rental housing throughout the greater San Francisco Bay Area including marketing initiatives for prospective property owners, property managers, and associations.
- Ensure the team is maintaining thorough and accurate lead/property data within Salesforce by performing routine quality assurance reviews.
- Manage expense accounts budgeted for the Housing Acquisitions Team, including unit holds, landlord incentives, staff travel, etc. Approve check requests and track program expenses.
- Develop effective working relationships with key stakeholders (i.e. property providers, associations, developers, funders, etc.).
- Stay current on local housing market trends and changes (i.e. vacancy rates, FMR levels, etc.).
- Ensure the team is performing housing quality inspections and periodically perform quality assurance reviews.
- Produce regular reports on housing acquisition outcomes to inform housing acquisition strategies and program operations.
- Represent Brilliant Corners at community events and meetings with high-level stakeholders and funders.
- Attend all agency staff meetings and trainings, as well as department meetings.
- Other duties as assigned by Director and Associate Director.
- Key performance indicators:
- Portfolio compatibility: the units in the portfolio are highly compatible with the units our clients need.
- Acquisition targets: the team acquires the volume and quality of units needed for client placements.
- Unit conversion rate: the rate which units in the portfolio convert to units leased to our clients is high.
- Time to inspection: the time to inspect units is short.
Requirements
Professional Experience
- Experience at a management/supervisory level in a service delivery environment
- Experience in real estate, sales, or a similar field
- Experience creating and updating reports using large data sets
Knowledge, Skills and Ability
- Bilingual a plus
- Exceptional verbal and written communication skills and an outgoing approach to engaging stakeholders
- Excellent organizational, project management, and planning skills
- Can manage multiple deadlines efficiently and simultaneously
- Accomplished team leader who can work collaboratively and under pressure
- Demonstrates the necessary knowledge, attitude, and skills to deliver culturally responsive services and work effectively in cross-cultural situations
- Knowledge of affordable housing and Fair Housing Laws and reasonable accommodations
- Proficiency with MS Outlook, Word, PowerPoint, and Excel required. Experience with customer relationship management systems, such as Salesforce, preferred
- Flexibility required regarding scheduling and prioritizing of tasks
- Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
- Access to reliable transportation and the possession of a valid California driver’s license, a clean driving record, and automobile insurance
Mindsets of an Ideal Candidate
You’re an emerging leader. You act with confidence and integrity with an eye towards solutions. Your peers and team naturally look to you for guidance. Your supervisor knows that you can be counted on to be strategic and follow-through to get results. You are energized as much by the success of your team as your own personal success.
You bring your “A” game to work. You inspire a culture of excellence and take pride in doing “whatever it takes” for our clients and partners. You believe that it’s a reflection on you, your work, and the organization you represent.
You’re a system thinker who puts people at the center. You see opportunities for improvement wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic. You’re all about the end-user experience being awesome.
You’re something of a learning specialist. You get that people have diverse learning styles-no “one size fits” all thinking. Instead, you are an expert at differentiating materials for optimal communication. You have an engaging, creative approach to sharing information.
You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once, and you’re rigorous about prioritization.
You embody a collaborative spirit. You’re able to work collaboratively with our partner case management agencies, funders, housing partners, and tenants to develop an appropriate resolution that furthers Brilliant Corners’ mission. Partners know that you are empathetic and fair in your decisions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificate, Licenses, and Registrations
Possession of a valid California driver’s license, a clean driving record, and automobile insurance is required.
Travel Requirement
This position requires occasional attendance to community meetings, funding workshops, trainings, on-site vendor meetings, and other events primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California, or nationally may also be presented for this position.
“Pursuant to the San Francisco Fair Chance Ordinance, Brilliant Corners will consider for employment qualified applicants with arrest and conviction records.”
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
“Brilliant Corners goal is to keep all of our employees and the public at large safe during the COVID-19 Pandemic. Brilliant Corners has adopted (as of April 15, 2022) a Vaccination and Testing Policy in order to safely provide services to our contractors, clients, and vendors. All employees are required to be Fully Vaccinated (Initial dose(s) + ONE BOOSTER). If you are unvaccinated, you will be required to apply for a Medical or Religious Exemption within the FIRST 60 (Sixty) days from the first day of employment and have your exemption approved by People Services (Human Resources). All Employees that have an approved Exemption may have to test WEEKLY due to contractual agreement(s) with our Funders.”
Benefits
Why work for Brilliant Corners?
Financial & Retirement
- Competitive Salary
- Retirement Plan with 5% match
- Employee Referral Bonus
Vacation & Time off
- Generous Vacation Policy
- Long List of Paid Holidays
- Paid Sick Time
Health Insurance
- Medical Insurance – 100% Covered
- Dental/Vision/Disability Insurance
- Flexible Spending Account
Professional Support
- Job Training
- Professional Development
- Employee Assistance Program
Other Perks & Discounts
- Company Social Events
- Wellness Initiatives
- Gym Membership Discounts