Requirements
Job Location: San Mateo /Hybrid
Hourly: $26.44/hr
Who We Are
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Position Summary
This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence. This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed. The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Mateo County.
Responsibilities
- Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County.
- Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;
- Assist clients with review and understanding of lease and program agreements;
- Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication;
- Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;
- Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request
- Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients;
- Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County;
- Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills;
- Assist clients with affordable housing and low-income rental applications;
- Maintain Brilliant Corners housing registry database;
- Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants;
- Attend meetings as needed;
- Other duties related to the specifics of this program, as assigned
Mindsets
You are a “details” person. You take pride in your work. To you, getting the details right is essential to a good outcome.
Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.
You’re a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.
You thrive in a dynamic environment. You’re at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.
Professional Experience
- Knowledge of supportive affordable housing in San Mateo County
- Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals
- Experience working in a crisis setting and ability to respond appropriately in an emergency
Knowledge, Skills and Ability
- Knowledge of Fair Housing Laws and reasonable accommodations
- Possession of a valid California driver’s license, a clean driving record, and automobile insurance
- Access to adequate transportation
- Basic computer knowledge, MS Word and Excel required
- Flexibility required regarding scheduling and prioritizing of tasks
- Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to work independently
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
“Brilliant Corners goal is to keep all of our employees and the public at large safe during the COVID-19 Pandemic. Brilliant Corners has adopted (as of April 15, 2022) a Vaccination and Testing Policy in order to safely provide services to our contractors, clients, and vendors. All employees are required to be Fully Vaccinated (Initial dose(s) + ONE BOOSTER). If you are unvaccinated, you will be required to apply for a Medical or Religious Exemption within the FIRST 60 (Sixty) days from the first day of employment and have your exemption approved by People Services (Human Resources). All Employees that have an approved Exemption may have to test WEEKLY due to contractual agreement(s) with our Funders.”
Certificate, Licenses, and Registrations
If driving a personal or company vehicle a valid, clean CA driver’s license and personal auto insurance may be required.
Candidates must live or be willing to move to the Bay Area.
The salary range for this role is $24.04 to $29.14. This position is being offered at $26.44.
Travel Requirement
This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California, or nationally may also be presented for this position.
Benefits
Why work for Brilliant Corners?
Financial & Retirement
- Competitive Salary
- Retirement Plan with 5% match
- Employee Referral Bonus
Vacation & Time off
- Generous Vacation Policy
- Long List of Paid Holidays
- Paid Sick Time
Health Insurance
- Medical Insurance – 100% Covered
- Dental/Vision/Disability Insurance
- Flexible Spending Account
Professional Support
- Job Training
- Professional Development
- Employee Assistance Program
Other Perks & Discounts
- Company Social Events
- Wellness Initiatives
- Gym Membership Discounts