POSITION: Housing Location Manager
DIVISION: Programs – Systems & Regional Planning
LOCATION: North Hollywood, CA (Hybrid Work Opportunities Available)
HIRING RATE: $69,728/annual
SUMMARY OF THE ORGANIZATION
LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.11111
Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!
SUMMARY OF RESPONSIBILITIES
The Housing Location Manager is responsible for managing the Housing Location team, while also informing the agency about policies to improve access to housing for those experiencing homelessness. The Housing Location Manager will develop and implement strategies integrating the efforts of the Location Team, as well as the associated teams at LAFH with the goal of reducing homelessness in SPA 2. This position is responsible for the applying strategies to assist the Housing Location team in growing the number of relationships with community housing partners (e.g., property owners, property managers, developers), to secure a growing number of units for those experiencing homelessness in SPA 2.
SPECIFIC DUTIES
HOUSING LOCATION MANAGEMENT
- Delegates the inspection and housing lead requests through assigned database
- Attends internal and community meetings to present on best practices for housing location and identify professional groups that Locators can join (e.g., realtors’ associations)
- Tracks inspection data, housing trends, housing challenges, and additional reporting needs to help share program outcomes and findings
- Responsible for reviewing and approving purchase orders relating to holding fees, incentives, and furniture requests
- Assists with trainings on Housing Location and Housing Transition services, and other supportive needs
- Coordinates with providers to facilitate effective partnerships and integrate location services
- Actively works with property owners to assess follow-up services and address renter challenges
- Utilizes virtual web base experiences to showcase housing options to participants and expands the matching technology being used for shared housing opportunities
- Researches and presents on various policies that may impact LAFH
- Develops and maintains a database of affordable housing resources for reference in locating appropriate housing, and routinely connect with housing partners to inquire about available vacancies
- Outreach with community organizations to engage and educate new community and housing partners. Organize outreach events to inform and recruit the partnership of new permanent housing providers
- Drives personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport clients if needed
MANAGING STAFF
- Oversees the Housing Location team and Housing Transition Specialists to ensure the participants housing placement process is efficient and successful
- Communicates company goals, safety practices and deadlines to team
- Promotes team member adherence to company regulations and performance goals
- Motivates team members and provides on-going supervision and feedback
- Conducts timely performance evaluations and ensures submission to HR
- Coaches and develops direct supervisees and assess performance
- Conducts work schedules and reviews and approves timesheets
- Ensures staff attend and complete required trainings
- Documents and consults with HR regarding employee relation and staff performance issues
- Actively participates in the hiring process, including interviewing, onboarding, and training
- Ensures clear communication of departmental goals and outcome measurements
- Ensures company brand materials and physical working spaces meets and exceeds company presentation standards
OTHER
- Additional tasks, projects and responsibilities as assigned by supervisor
ACCOUNTABILITY AND REVIEW
Position reports to: Director of Housing Location and Employment Partnerships
Performance review: Annual
DIRECT REPORTS
Number of employees receiving work direction: Eight (8)
Position titles reporting to position: Housing Locator (4);Housing Location Coordinator (1);Housing Location Supervisor (1);Permanent Housing Placement Coordinators (2)
MINIMUM QUALIFICATIONS
KNOWLEDGE AND SKILLS
- Excellent understanding of public housing systems in Los Angeles County
- Highly motivated self-starter, with the ability to manage multiple projects/tasks simultaneously in a fast-paced work environment
- Knowledge and experience in permanent housing lease-up processes for single adults experiencing homelessness
- Understanding of the Coordinated Entry System (CES) and its overarching goal of achieving “functional zero”
- Social Service or non-profit management experience, with ability to work with limited supervision
- Ability to lead, train, coach, and mentor in a field-based environment
- Ability to be flexible and work in an environment subject to ongoing change
- Extensive knowledge of community social service agencies and resources in SPA 2
- Excellent written and verbal communication and interpersonal skills; strong public speaking abilities
- Ability to manage multiple databases and websites built on six servers and build reports
- Proficient in Microsoft office
- Excellent organizational skills, and ability to follow through from beginning to end on tasks and projects
- Bilingual: Spanish/English preferred
OTHER
- Maintains and executes confidential information according to HIPAA standards
- Obtain and maintains CPR/First Aid Certification
- Ability to pass post-offer Tuberculosis (TB) clearances
- Travel is a regular duty for this position and is required 20% of the time
- Use of personal vehicle to travel between worksites and other locations is required
- Must have and maintain a valid California Driver’s License and insurance in good standing
- Ability to work a 9/80 work schedule when suitable
EDUCATION AND EXPERIENCE
- Two (2) years of social service experience
- One (1) year relevant management experience
- Assigned Agency Management Courses can substitute required management experience for internal candidates
EMPLOYMENT CLASSIFICATION
FLSA STATUS: Exempt
PAYROLL STATUS: Salary
WORK SCHEDULE: Full-time
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. If an accommodation is needed, please inform the Human Resources Department.
WHAT WE OFFER:
Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!
EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
FAIR CHANCE ACT
LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.