The Washington County Department of Housing is seeking an Administrative Specialist II who will actively use their customer support skills, administrative specialist acumen, and knowledge to help the community members of Washington County by bolstering our work in providing housing stability. We are seeking a superstar candidate who represents and celebrates the rich diversity we have in our community.
Day-to-day activities for this position will vary, but include overseeing daily customer service needs at our office reception desk. The position will work closely with the Rental Assistance Division. Primary administrative responsibilities will include assisting applicants and participants who arrive in person, managing and directing incoming phone calls, and responding to inquiries over email. This is a customer service position, centered in providing support to community members, applicants and participants with resources and completion of housing documents. This position is an essential resource to the community we serve and is required to work in person, Monday through Friday, from 8:00 AM to 5:00 PM.
This position does not offer remote work.
The Ideal Candidate will:
- be a workplace champion who values creating a safe space and collaborative teams, while promoting an environment respectful of living and working in a multicultural society.
- show customer service-savviness, with the ability to handle front desk/reception, provide clear communications, and address client and staff needs promptly.
- be an adept Microsoft 365 applications user, and willing to learn software database applications and document imaging.
- possess or have interest in trauma informed care and de-escalation skills.
Washington County organizes its positions into classifications, in which descriptions are typically written broadly. To review a comprehensive list of essential duties, please use this link: Administrative Specialist II
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all of the hiring criteria described above.
Minimum Qualifications
- A high school diploma or equivalent; AND
- Three (3) years of progressively responsible experience providing administrative or clerical support.
- Possession of Microsoft Office Specialist (MOS) or other applicable certifications may substitute for up to one (1) year of the experience requirement.
Additional Requirements
- Must successfully pass a thorough background investigation prior to appointment.
Washington County is committed to using a Merit Based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.