Salary: $83,055.86 – $101,133.97 annually
Type: Regular Full-Time; Full Benefits (Exempt)
Application Deadline: August 4, 2023
Location: South Region
No remote work options available. Main office for this region is located at 188 ½ w Calle Primera San Ysidro 92173
SDHC is currently seeking a Regional Manager to oversee a portfolio of properties in the South region of the City. This leader will be responsible for guiding and directing a team of Property Managers and Maintenance Technicians, as well as provide exemplary service to residents and ensure compliance with various affordable housing programs.
Examples of Essential Job Functions:
- Plans, organizes, assigns, supervises, and reviews the work of assigned staff; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
- Provides day-to-day leadership and works with staff to ensure a high-performance, customer-oriented work environment that supports achieving the department’s and the Commission’s mission, strategic plan, objectives and values.
- Prepares the annual budget for assigned region, authorizes the purchase of materials and monitors work activities and expenditures to control costs.
- Effectively educates property managers on new and effective management operations and constantly develops new management plans focused on serving the residents.
- Demonstrate a knowledge of successful marketing techniques and tools in order to maintain full occupancy of the units in the region.
- Provide statistical analytics on various aspects of the properties including but not limited too; financial, residential, and maintenance KPI’s; including weekly reports that accurately convey individual property performance.
- Provide leadership and support to the property managers in the region. Actively train property managers to become more effective business managers.
- Effectively address escalated resident complaints, and work to develop complaint resolution procedures.
- Approves or denies rental applications; conducts reviews and prepares final determinations of appeals for denied rental applications.
- Approves or denies security deposit dispositions.
- Issues legal notices and authorizes the property manager to commence with legal actions on delinquent accounts; represents the Commission in court proceedings as necessary; initiates payment plans for delinquent accounts.
- Reviews and authorizes adjustments to resident rent accounts, maintenance charges, legal fees, and other charges.
- Conducts technical and procedural training programs for new employees and staff, including training on program regulations, policies, and procedures, forms and document processing, database system, interviewing techniques, prioritization of work, and other procedures and applicable skills.
- Evaluates training needs of Property Managers, prepares training materials, and conducts training.
- Monitors and ensures program compliance and adherence to contractual obligations of LIHTC, HOME, Public Housing and other heavily regulated affordable housing projects; explains and enforces program policies, procedures, and regulations to staff and participants.
- Responds to property and resident emergencies and crisis situations; interacts with and coordinates on-site law enforcement actions in response to resident complaints or suspected criminal activity; may act as management agent and supervise property management activities for housing units being operated by the Commission on a temporary basis.
- Stays current on the status of new and pending regulatory legislation; recommends changes to current policies and procedures in order to comply with changes in legislation.
- May be required to cover full workload of portfolio’s that have an absent property manager, on an interim basis
- Work independently with minimal supervision.
- Performs other duties as assigned.
Desired Minimum Qualifications:
- The incumbent must be familiar with all types of communities including HUD, Low Income Housing Tax Credit, and conventional.
- The candidate must also be aware of all state and federal housing regulations.
- Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
- Assist in the development of goals, objectives, policies, procedures, and work standards for assigned programs.
- Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
- Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
- Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
- Understand the organization and operation of the Commission and of outside agencies as necessary to assume assigned responsibilities.
- Effectively represent the division and the Commission in administrative hearings and meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
- Compose correspondence and reports independently or from brief instructions.
- Make accurate arithmetic, financial, and statistical computations.
- Operate modern office equipment, including computer equipment and word-processing, database, spreadsheet, and other software applications programs.
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education & Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in real estate, finance business administration, management, public administration, or a related field, and five (5) years of progressively responsible experience in the administration of housing programs, including one (1) year of supervisory experience. Three (3) years of supervisor experience strongly preferred. Additional years of experience as described above may be substituted for the education requirement on a year-for-year basis.
Preferred:
- Must have at least three (3) years’ experience with LIHTC properties and audits
- Must have at least five (5)years’ experience as a property manager, preferably in affordable housing
- Must have at least one (1)year experience as a multi-site manager/regional property manger
- Certifications: ARM, RAM, CAM, CPM, CAPS or CCRM
Licenses & Certifications
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Environmental Elements:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.