The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.
Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.
Human Resources Solutions (HRS) is recruiting for one (1) Principal Administrative Associate III to function as an HR Quality Control Associate, who will:
Audit cases processed by the Candidate Processing Associates by reviewing personnel actions, (non-new hires actions [promotions] and new hires actions; checking on candidates’ experience and education qualifications; reviewing candidates’ background checks; ensuring accuracy in demographic data collected; reviewing the Traveling Personnel Folders (TPF); and resolving pending/complex related actions), to determine if personnel actions were processed correctly.
Prepare detailed analysis of error causation and impact of errors on a case-by-case basis, by summarizing error findings for use in identifying areas of weaknesses and deficiencies.
Prepare corrective action reports and initiatives.
Ensure that records are current and complete, in compliance with Federal, State and City regulations and agency policies.
Attend meetings with the Executive Director, Recruitment & Onboarding Administration and Director, Onboarding/Quality Assurance to discuss error pattern discovered during Quality Control reviews and assist in the development of training programs to reduce these errors.
Compile and maintain statistical records of weekly and monthly activities of the Processing unit.
Attend meetings and participate in special projects, as needed to support the work and goals of the unit.
Assist with candidate processing and background checks, as needed.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Preferred Skills
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word, Microsoft Excel and NYCAPS.
• Well organized and detail oriented
Additional Information
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System); 401(k) and Roth 457 Retirement Savings Programs.
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program; Training and Professional Development;
Opportunity for Scholarship; College Savings Program; Paid Holidays and Generous Annual Leave.
To Apply
APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
9-5
Work Location
4 World Trade Center
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
07/11/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.