The Human Factors Researcher is responsible for defining and evaluating the customer experience for our products from the Industrial Design perspective. You will work closely with the designers, so along with your design research experience your experience as a designer, or working with designers, is required. You work with the design team to help create and evaluate concepts by prioritizing research questions based on analysis of current knowledge, project goals, and identified risks. In collaboration with researchers, you brainstorm the best methods with consideration for timeline and resources, and you should be able to implement and execute the chosen method while weighing potential impact to data quality. You will need to understand the importance of ensuring conclusions from Research are reliably and adequately supported by evidence. Your data analysis will determine key findings and recommendations and when required may point to the need for additional data.
You will run a broad range of research studies to help align design and experience with user needs. These studies will range in scope from large contextual investigations to focused technology evaluations. You will be expected to work in collaboration with other researchers on multiple or overlapping projects that could require challenging methodologies, often in multiple or international locations, and often working with outside suppliers of research.
Key job responsibilities
The ideal candidate has excellent communication skills and the ability to translate data and findings into compelling written presentations and useful design inspiration. You will be responsible for executing research studies and analyzing data collected in studies. You will provide data for researchers and designers to answer evolving research questions. The goal is to leverage ours and other group’s findings in combining design research, traditional market research, and business requirements into defining compelling and successful digital hardware product experiences.
About the team
The Design Research charter is to advance our design and product development teams’ knowledge of the interaction between users and system elements; bringing scientific theory, principles, data and methods into the design practice with the purpose of optimizing human well-being, enjoyment, and overall system performance in everything we do. Our insights lead to the development of more innovative, intuitive and compelling user experiences.
We are open to hiring candidates to work out of one of the following locations:
Sunnyvale, CA, USA
BASIC QUALIFICATIONS
– Bachelor’s degree in design, ergonomics, social science, or related field
– Up to 4 years of experience practicing as a dedicated design researcher
PREFERRED QUALIFICATIONS
– Master’s or Doctorate in design, ergonomics, social science, or related field
– Experience in Human Factor/Ergonomic design and test methodologies
– Adept in User-Centered Design methodologies, including need finding interviews, contextual inquiry, heuristic analyses, user testing, and iterative design cycles.
– Proven experience scoping and leading research programs, teams and vendors.
– Experience working closely with Industrial Design and Interaction Design disciplines.
– Comfortable working across Quantitative and Qualitative research areas and methods.
– Exceptional presentation, communication and collaboration skills including proficiency in Microsoft Office products Power Point and Word
– Able to collect and analyze biometric and ergonomic measurements across various user populations.
– Experience with a variety of human engineering tools and methods (e.g., physical ergonomics, anthropometry, biomechanics, usability evaluation, task/workload analysis).
– Capable of managing large data sets (e.g. time-series data), and performing statistical analyses through a variety of descriptive and inferential methods.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.