Salary: $33,096.96 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202302018
Department: Social Services
Division: Business Operations
Opening Date: 10/25/2023
Closing Date: Continuous
Salary Grade: 55
Position Overview
Open Recruitment Until Filled. This position is located in the Transportation Unit, Business Operations Division.
Examples of Duties
Duties: This Human Resources Aide transports Medicaid customers to and from medical appointments in Cumberland County as well as surrounding counties. Duties of this position involve operating a county-assigned or a privately-owned vehicle in accordance with written instructions detailing procedures for picking up customers, transporting customers to their destination, and working with medical providers around issues such as return appointments, interpreting medical instructions, and specific client disabilities. Duties also include ensuring a Medicaid verification form is signed by customer and medical facilities and returning this form to the office.
This worker must be knowledgeable about traffic regulations, seat belt legislation and installation, transfer techniques for persons with ambulatory difficulties, and agency policies governing direct service provision. This worker will also serve as a driver transporting customers to medical clinics and hospitals in the Chapel Hill, Durham and Raleigh areas often in a wheelchair lift van. In-county travel requires shifts between the hours of 5:00 am – 7:00 pm. Out-of-town trips usually begin at 6:00 am and may end as late as 9:00 or 10:00 pm. Applicant must be able to drive during night hours. Flexibility is a requirement for this position due to in-county and out-of-county destinations and pick up and return times.
Other duties include conferences with supervisor as well as social workers or medical staff. This position also completes reports such as day-sheets, timesheets, mileage sheets, and incident documentation. This position involves some computer input and printing.
Minimum Qualifications
PREFERRED EDUCATION AND EXPERIENCE: Graduation from High School or equivalent and possession of knowledge, skills, and abilities gained through at least one year of experience in performing tasks similar to the ones assigned.
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Demonstrated possession of abilities listed above.
NECESSARY SPECIAL QUALIFICATIONS: Valid driver’s license or chauffeur’s license as applicable.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to transport clients safely and efficiently; skilled in basic reading, writing, and simple mathematics; to follow written and verbal directions; to record basic data; report observations to supervisor; and to perform required physical tasks. Basic knowledge of the social, economic, and environmental conditions of customers to be served; working knowledge of and ability to enlist the aid of available community resources; ability to establish rapport and relate to population served and a variety of service disciplines (social workers, doctors, teachers) and community businesses; ability to prepare and maintain simple reports of activities; ability to exercise good judgment in appraising situations; and ability to verbally communicate findings.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver’s License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click “Application Status.”
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2595.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department… as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers…as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County Department of Social Services Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all full time employees.
The link below provides detail information regarding insurance coverage:
CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union. Savings accounts and loan payments can be made through payroll deductions.
DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution. The net pay is direct deposited by 9:00 AM on the County’s pay date.
ANNUAL LEAVE
Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)
2-4 years of service 4.37 hours per pay period = 120 hours (15 days)
5-9 years of service 5.33 hours per pay period = 144 hours (18 days)
10-14 years of service 6.28 hours per pay period = 168 hours (21 days)
15-19 years of service 7.24 hours per pay period = 192 hours (24 days)
20+ years of service 8.19 hours per pay period = 216 hours (27 days)
Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)
HOLIDAYS State recognized holidays off: New Year’s Day, ML King’s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day (2 days), and Christmas Day (3 days).
MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.
DRIVERS LICENSE If you presently have an out-of state license, you must obtain a valid NC Driver’s License prior to beginning employment with Cumberland County DSS. *See Safe Driving Policy
DRUG TESTING Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal for the conditional employment offer. *See Drug Free Workplace Testing Policy
RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.
401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.
DEFERRED COMPENSATIONSupplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)
EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars. Other insurance policies offered: dental, life, accident, disability and cancer.
SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 – June 30) to attend child’s school (Day Care – 12) for involvement at the child’s school. Employee should furnish written verification from child’s school that employee attended or was otherwise involved at that school during the time of leave.
PLEASE NOTE: THE CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES IS A SMOKE-FREE WORKPLACE.
01
Do you have a valid NC Driver’s License?
- Yes
- No
02
Do you have at least one year experience in transporting customers to and from appointments, etc.
- Yes
- No
03
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor’s name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
- Yes
- No
Required Question