Salary : $129,750.40 – $179,712.00 Annually
Location : Orange County, CA
Job Type: Full-Time Permanent
Job Number: 8244MA-0823-063 (O)
Department: Social Services Agency
Opening Date: 08/14/2023
Closing Date: 9/8/2023 11:59 PM Pacific
CAREER DESCRIPTION
HUMAN SERVICES DEPUTY DIRECTOR
This position is scheduled to receive salary range increases on the following dates:
Effective June 28, 2024 – 4.25% increase
Effective June 27, 2025 – 4.00% increase
This recruitment will establish an Open eligible list and will be used to fill current and future Human Services Deputy Director within Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange.
This recruitment will be open for a minimum of five (5) business days
and will remain open on a continuous basis until the needs of the County are met.
Applicants are encouraged to apply immediately.
COUNTY OF ORANGE:
Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play.
Click here to learn more about the County of Orange.
SOCIAL SERVICES AGENCYAdministering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.Click here to learn more about the Social Services Agency.
Click here to view a video about Social Services Agency.
THE OPPORTUNITY
The Human Services Deputy Director is responsible for supporting Division Directors in planning, developing, organizing, and managing program and business operations to support Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services.
This high level management position reports to Executive Management and is responsible for managing social services programs and support services, and is accountable for adhering to program mandates and performance standards. Through subordinate management staff, the Human Services Deputy Director administers complex program operations that must comply with a multitude of statutes, codes and regulations including, but not limited to, the Welfare and Institution Codes, Federal and State program regulations, and County policies and procedures.
The Human Services Deputy Director position makes broad policy decisions and recommendations to the Agency’s executive team and the Division’s senior management team; manages high profile and critical development projects/assignments; sets vision/mission for programs and ensures alignment of priorities with department and County business goals; reviews and approves program objectives/results; has broad discretion and significant accountability in policy decisions, setting priorities and directing subordinate staff.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES:
The ideal candidates will possess at least two years of experience performing at the level of a Senior Human Services Manager or equivalent within a substantially large and complex organization in a social services or governmental agency and demonstrate the competencies listed below.
Professional/Technical
- Bachelor’s Degree and/or graduate degree in social work, human services, psychology, business or public administration, or a related field
- Completion of specialized and/or leadership training specific to enhancing skills for supervising and/or managing social services programs
- Experience developing, reviewing and/or managing budgets
Leadership/Judgment
- Motivational, coaching, and inspirational skills for engaging staff to achieve the Agency’s goals and performance standards
- Decision making in a fair and consistent manner that fosters a supportive work environment that is aligned with the Agency’s and County’s values
- Accepting challenges, exercising good judgment, and taking appropriate actions
- Working collaboratively with executive managers and establishing rapport with other managers, staff, and customers inside and outside the organization
Supervision
- Direct supervision and evaluation of staff responsible for the delivery of social services programs
- Implementation of workforce engagement, staff recognition and development programs
- Administration of progressive discipline in a fair, consistent, and timely manner
Planning and Organizing
- Initiative change agent champion that anticipates and/or quickly responds to program mandates and/or organizational changes
- Design and implementation of business process improvements and/or policy directions to enhance service delivery, productivity, and use of resources
- Ability to assess staffing requirements and manage workload within financial and/or budgetary constraints
Effective Communication
- Presentation of complex information verbally and in writing to address operational issues, performance standards, and/or policy and financial analyses
- Champion of customer service and satisfaction and responsiveness to inquiries and/or complaints
- Ability to successfully communicate with various stakeholders including the Board of Supervisors, executive, public and private stakeholders and state/local governmental entities
Problem Solving
- Conflict resolution skills for addressing challenging issues related to work environment, productivity, and serving the public
- Innovative and creative generation of solutions for addressing complex issues and achieving desired results
- Identifying opportunities for continued improvements; using creativity and integrating new approaches in solving problems
Results Oriented
- Planning, organizing, and implementing projects to meet established timelines
- Achieving measurable results
- Balancing short and long-term goals
- Focusing on quality customer service
- Accomplishing goals set by the department
SPECIAL QUALIFICATIONS:
Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) – In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
MINIMUM QUALIFICATIONS:
For detailed information on Human Services Deputy Director minimum qualifications, including Physical & Mental Requirements and Environmental & Working Conditions
License Requirement: For some positions, possession of a valid California Driver’s license may be required by date of appointment.
RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Veterans Employment PreferenceThe County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | Oral Exam (Weighted 100%): Candidates will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each candidate’s rating will be based on responses to a series of structured questions designed to elicit the candidate’s qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department’s needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click to see the latest guidance for more details.
EMAIL NOTIFICATION:Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with “governmentjobs.com” and “ocgov.com.” If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Teodora Edles at or (714) 245-6084.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County’s standard suite of benefits — such as a variety of health plan options, sick and vacation time and paid holidays — we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees’ Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
- Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click for information about benefits offered to County of Orange employees.
01
The information you provide will be used to evaluate your qualifications, so please be specific in your response. Your responses should highlight all of the areas in which you have experience. Be specific as to the name of the employer, duties and length of service. If you have no experience, write “N/A”. Please be concise and specific.
- Yes, I understand.
02
Please check that best suits your qualification for Human Services Deputy Director:
- Two (2) years of experience as a Human Services Manager, Senior or its equivalent with the County of Orange
- Three (3) years of experience as a Human Services Manager or its equivalent with the County of Orange
- Six (6) years of management human services or in-program administration/management experience, including two (2) years of supervisory experience
- None of the above
03
If you are substituting education for one or two years of experience, please list the following:
Note: Original and sealed School Transcript of Records is required by date of appointment.
If you have no comments or information to provide, please write NONE.
04
Describe your experience leading a significant project or change initiative in an organization. How did you address staff resistance to change? What were your results and how did you ensure goals were met? What were lessons learned?
05
Describe a specific time where you made a decision that was in the best interest of the department but was not in the best interest of your particular unit and was not received well by your section or team. Please describe steps you took in order to implement the idea and ensure its success.
06
How would you approach a situation where you have experienced significant staff turnover in your programs and there are concerns about the loss of knowledge and experience? What steps would you take to improve this situation?
07
How do your subordinates and agency peers play a role in your decision making? Describe your philosophy regarding when you involved your subordinate team and/or peers in your decision-making process?
Required Question