Human Services Manager

Salary : $97,489.60 – $135,012.80 Annually

Location : Orange County, CA

Job Type: Full-Time

Job Number: 8242MA-0923-063 (O)

Department: Social Services Agency

Division/Service Area: Admin Services

Opening Date: 09/15/2023

Closing Date: Continuous

CAREER DESCRIPTION

HUMAN SERVICES MANAGER

Social Services Agency

This position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 – 4.25% increase

Effective June 27, 2025 – 4.00% increase

This recruitment will establish an Open
eligible list and will be used to fill current and future Human Services Manager, within Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange.

This recruitment will be open for a minimum of five (5) business days
and will remain open on a continuous basis until the needs of the County are met.
Applicants are encouraged to apply immediately.

COUNTY OF ORANGE:
Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play.

Click here to learn more about the County of Orange.

SOCIAL SERVICES AGENCY
Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions and over 4,400 dedicated employees, providing human services to an average of one in four Orange County residents. SSA operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing and operating many of the social services programs provided by the County of Orange.

Funding for programs comes primarily from Federal, State and County sources. SSA’s budget is approximately $1 billion, with fiduciary responsibility for an additional $4 billion in services provided as a result of programs it administers.

SSA is composed of the following four divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services. Our mission is to deliver provide quality, integrated services that are accessible and responsive to the whole community.

Click here to learn more about the Social Services Agency.

THE OPPORTUNITYThis management position is responsible for planning, developing and implementing policies, procedures, and business activities to ensure compliance with federal, state, and local performance mandates for social services programs. In all four SSA divisions, Human Services Managers provides supervisory direction to high-level teams to ensure Agency goals are achieved, program accountability is maintained, and program productivity in delivering efficient and effective services is upheld.

Additional responsibilities of the position include but are not limited to:

Engaging with stakeholders and clients
Collaborating at multiple internal and external levels to maximize resources
Developing internal and external partnerships
Ensuring customer satisfaction
Assessing and analyzing complex and challenging issues associated with changes to Federal and State program mandates and communicating information and actions needed in a timely and responsive manner
Understanding budget impacts on program operations
Formulating effective strategies and plans for enhancing operations
Monitoring staff performance and taking corrective action as needed
Performing other work as assigned

CORE COMPETENCIES:

The ideal candidate will also demonstrate the following competencies:
Technical Knowledge/Experience

Background in and knowledge of Social Services Programs, such as CalFresh, CalWORKs, Medi-Cal, In-Home Supportive Services, Adult Protective Services, Child Welfare Series, Adoption Assistance, Foster Care, etc., other State and Federal Social Services Programs or Administrative Services in support of Social Services programs, i.e. policy development, training, curriculum development and technology oversight, etc.
Possessing expert knowledge of legislation and regulations in relation to social services programs and applying any relevant requirements to program development
Understanding of the core principles and functions of social services programs
Managing comprehensive program performance outcome data and budgets
Demonstrating expertise in enhancing efficient and effective delivery of social services

Leadership | Judgment

Supporting a work environment that rewards high integrity and promotes relationships of trust and respect
Motivating, coaching and inspiring staff, individually and as teams, to achieve performance and productivity standards
Supporting the establishment of a clear direction and vision that represents future-based critical thinking, analysis, and fair and consistent decision making which is aligned with the Agency’s and County’s values and vision
Demonstrating perceptive awareness of subtle nuances and adjusting responses as needed to achieve desired outcomes
Formulating solutions to difficult/complex issues while considering strategic ramifications of actions and recommendations

Supervision

Directly supervising and evaluating staff responsible for the delivery of social services programs
Implementing workforce engagement, staff recognition and development programs
Administering progressive discipline in a fair, consistent, and timely manner

Planning and Organizing

Being a change agent champion and anticipating and/or quickly responding to program mandate and/or organizational changes through the use of effective project management skills
Developing and implementing short-and long-range program project goals and objectives
Producing quality work within tight and challenging deadlines
Ability to assess staffing requirements and manage workload within budgetary constraints

Communication | Partnership

Communicating verbally and in writing to accurately and appropriately convey information to varying audiences
Responding to and handling community calls for information about services provided and implementing strategies that enhance the accessibility and integration of our services into our community collaboratively
Presenting complex information verbally and in writing to provide recommendations for addressing operational and administrative support issues, performance standards, policy and procedural changes and/or financial analysis
Demonstrating expertise in handling difficult conversations with all levels of staff
Establishing and developing strategic collaborative relationships with County agencies/departments and public/private agencies that build cross-functional capabilities and support the delivery of integrated multi-disciplinary services

Problem Solving

Identifying customer needs and monitoring how well those needs are being met
Anticipating and identifying potential program challenges and proactively generating alternative solutions
Researching and implementing new opportunities to improve current program processes for better, effective, and efficient services rendered to all Orange County residents

Results Oriented

Planning, organizing, and implementing projects to meet established timelines
Achieving measurable results and managing for achieving outcomes
Balancing short and long-term goals
Focusing on quality customer service
Accomplishing goals set by the department

SPECIAL QUALIFICATIONS:
Candidates will be required to undergo and successfully clear a background clearance check prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) – In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.

MINIMUM QUALIFICATIONS:
Click here to learn more about the minimum qualifications for the Human Services Manager, position, including Physical and Mental Requirements and Environmental Conditions.

RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Therefore, you are strongly encouraged to be detailed and thorough in demonstrating your qualifications. Only the most successful candidates will be placed on the eligible list.

Based on the Department’s needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.

ADDITIONAL INFORMATION
EMAIL NOTIFICATION:

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with “governmentjobs.com” and “ocgov.com.” If your email address should change, please update your profile at.

FREQUENTLY ASKED QUESTIONS: Click for additional Frequently Asked Questions

For specific information pertaining to this recruitment, contact Cindy Silva at or (714) 245-6216 or Linda Crater at linda.crater@ssa.ocgov.com or (714) 245-6123

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County’s standard suite of benefits — such as a variety of health plan options, sick and vacation time and paid holidays — we also offer an excellent array of benefits such as:

Retirement: Benefits are provided through the Orange County Employees’ Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
Paid Leave: Twelve holidays per year plus sick and vacation time
Health & Dependent Care Reimbursement Accounts
Dental Insurance: County pays 100% of employee and dependent premiums
Paid Life Insurance: $100,000 life insurance policy
Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
Paid Short & Long Term Disability insurance programs
457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click for information about benefits offered to County of Orange employees.

Please check the option that best suits your qualifications for Human Services Manager:

One (1) year of experience as a Human Services Administrator or two (2) years of experience as a Human Services Analyst or its equivalent with the County of Orange.
Five (5) years of professional human services/social services experience related to assignment; must include one (1) year of lead/supervisory experience.
A Bachelor’s Degree in social work, human services, psychology, business or public administration or related field may substitute for one (1) year of the required experience
A Master’s degree or higher in social work, human services, psychology, business or public administration or related field may substitute for two (2) years of the required experience
None of the Above

If you are substituting education for years of experience, please list the following:degrees completed, including the area of study, and the name of the school you received your degree.(Please Note: Original and sealed School Transcript of Records will be required by date of appointment). If you have no comments or information to provide, please write NONE.

Describe your leadership and supervising experience. In your response, please include the scope of your duties, how you engaged your team, the number of staff you supervised and your years of experience. Be specific about how you engaged, developed and motivated your team members.

Describe your experience performing analytical and/or administrative functions such as supporting the development of policies and procedures, project management, or program projections within social services, government, or larger sized organizations. In your response, please include your years of experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Administrative Services.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Administrative ServicesDescribe your experience working with Administrative Services. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Adult Protective Services (APS).

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Adult Protective Services (APS).Describe your experience working with Adult Protective Services (APS). Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s CalFresh/Food Stamps.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

CalFresh/Food StampsDescribe your experience working with CalFresh/Food Stamps. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s CalWORKs/Employment Services.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

CalWORKs/Employment ServicesDescribe your experience working with CalWORKs/Employment Services. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Child Welfare/Child Protective Services.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Child Welfare/Child Protective ServicesDescribe your experience working with Child Welfare/Child Protective Services. In your response, please include your role and responsibilities. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Foster Care Eligibility.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Foster Care EligibilityDescribe your experience working with Foster Care Eligibility. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s General Relief/CAPI.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

General Relief/CAPIDescribe your experience working with General Relief/CAPI. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s In-Home Supportive Services.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

In-Home Supportive ServicesDescribe your experience working with In-Home Supportive Services. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Legislation.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

LegislationDescribe your experience working with Legislation. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Medi-Cal.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Medi-CalDescribe your experience working with Medi-Cal. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Community Outreach.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Community OutreachDescribe your experience working with Community Outreach. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Policy Development.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Policy DevelopmentDescribe your experience working with Policy Development. Write N/A for no experience.

Please select the option that is most applicable to your experience that aligns with the services provided within SSA’s Staff Development/Training.

Two (2) years or more of experience
Less than two (2) years of experience
No experience

Staff Development/TrainingDescribe your experience working with Staff Development/Training. Write N/A for no experience.

Required Question

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Job Category

Social Services

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Job Type

Full Time/Permanent

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Salary

USD 97,489.60 - 135,012.80 per year

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Country

United States

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City

Orange

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Career Level

unspecified

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Company

Orange County, CA

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JOB SOURCE

https://www.governmentjobs.com/careers/oc/jobs/4169781