Salary: $15.25 – $18.91 Hourly
Location : Appleton, WI
Job Type: Full-time
Job Number: 2302697
Department: DHHS Child Protective Services
Opening Date: 10/06/2023
Typical Work Hours/Shift:: Monday through Friday 10:30-7 pm., with possibilities of overtime.
CORE VALUES
Invested in Serving
Devoted to positively impacting our communities
Better Together
Inspire unity by promoting collaboration, trust and respect
Create Progress
Encourage growth through innovation to advance and succeed
Support Through Compassion
Prioritize one another through communication, inclusion and transparency to bolster our community
Position Purpose
Under general supervision of the Manager: CYF, the Human Service Specialist provides direct or indirect client services and technical support. Attaining positions graded as I, II or III is dependent upon the level of responsibility, training, and independence exercised. The overall purpose of this position will be to work with the child protection social work staff in both intake and ongoing units to ensure that all of the required paperwork and tasks related to case management is completed in designated Child in Need of Protection and Services and Termination of Parental rights cases.
**The hours for this role are Monday through Friday 10:30-7 pm., with possibilities of overtime.
INVESTED IN SERVING – BETTER TOGETHER – CREATE PROGRESS – SUPPORT THROUGH COMPASSION
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:
Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Maintains knowledge of Federal and State rules, regulations and Administrative Codes that impact Child Protective Services including becoming familiar with the Children’s Code, Chapter 48 and Wisconsin Child Protective Service On-going Standards. This position will provide quality assurance over certain legal CHIPS and TPR files.
- Enters appropriate information and data into the Electronic Wisconsin Automated Child Welfare Information System (e-Wisacwis).
- Obtain releases of information signed by case participants and update annually as needed in designated cases.
- Assure that Foster Parent A & B is completed by social worker placing child/ren and given to foster parents and documented in wisacwis.
- Assure and assist that every child in out of home care has a picture taken and uploaded in the case record every six months
- Ensure that the Education Passport is completed and shared with the school of attendance
- Follow up on all records requested to ensure that they are in the file including records from law enforcement, medical, school and mental health clinicians
- Mining files of families with extensive history with the Department providing a summary of past history and pertinent and relevant information in the case management of the current file as directed the supervisor or manager
- Review certain court orders from the court to ensure accuracy in not only order language but the attachments and notifications
- Check CARES, KIDS and Accurint to find relevant case participants and to report on paternity
- Any ICWA case will be assigned to this person for review to ensure that all documentation has been completed in wisacwis and official proper notice according to statute are completed
- Responding to Discovery requests and working with the social worker and system support to ensure the timely dissemination of discovery to the District Attorney’s office
- Redacting records from open client record requests in certain cases
- In cases of trial preparation by social workers for either a CHIPS or a TPR legal process, assist in the organization of all discovery and evidence
- This position will review reports of open TCM authorizations and ensure that authorizations are entered by staff timely, are accurate, and discontinued timely. This position will provide on-going training on the use of The Clinical Manager and work closely with the Accounts Payable Unit to ensure providers are being paid
- This position will be back up to the HSS Access receiving and documenting reports of child abuse and neglect
- Provides assistance and support to social work staff as deemed necessary and as directed by the Manager
Education/Certifications/Experience Requirements
- Graduation from high school; Associate’s Degree in Human Services or related field preferred.
- For Human Services Specialist II at least one year at the I level; for Human Services Specialist III at least three years at the II level.
- Some Human Services Specialist III’s may require office billing/receivables experience with mental health claims processing experience preferred.
- Experience with services to persons involved in the child welfare system and with mental illness or a similar population may be preferred for some positions.
- Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Required or Preferred Skills
- Ability to effectively communicate in English and understand and follow written and oral instructions.
- Excellent oral and written communication skills.
- Ability to determine priorities, plan and organize work schedule to meet mandated deadlines. Attentive to details especially in the review of written documentation.
- Displays a high level of initiative, effort and commitment towards completing assignments efficiently and accurately. Works well in independent project development and adapts easily to multiple projects, assignments and deadlines.
- Ability to respect individuals and their differences.
- Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
- Ability to establish and maintain effective working relationships with co-workers, other county and agency employees, the courts, and the general public.
- Ability to maintain confidentiality and accountability.
- Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
- Knowledge of accounting and bookkeeping procedures and business math, and the ability to solve accounting problems.
- Knowledge of Microsoft Office, Word, and Excel; Knowledge of eWisacwis and TCM.
- Knowledge of community resources and programs available within the County.
- Ability to interpret and analyze complex data with a high degree of accuracy.
- Valid Wisconsin Driver’s license
- Skill in the use of telephone, calculators, copy machines, computers and other office equipment.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.
Medical Coverage
Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.
Dental Coverage
Eligible employees may choose either single, limited family, or family coverage.
Vision Coverage
Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.
Life Insurance
Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.
Voluntary Short-Term Disability Insurance
Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.
Long-Term Disability Insurance
All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.
Wisconsin Retirement System
Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.
Flexible Spending Account Plan
The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
Employee Assistance Program
Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County’s plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life’s stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Paid Time Off
Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.
Deferred Compensation
Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.
Employee and Family Clinic
Primary Health Services are available to employees and dependents ages 2 and up, who are covered on a county health plan.
Behavioral Health Services are available for all county employees regardless of county health coverage.
Pet Employee and Family Clinic
Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.
If you would like to learn more, please click below about the benefits.
CONTINUING EDUCATION
Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.
Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.
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You do understand this position’s hours consist of Monday through Friday 10:30-7 pm. and may have the possibility of overtime.
- Yes
- No
Required Question