Salary: $60,460.00 – $70,839.00 Annually
Location : Hillsborough NC 27278, NC
Job Type: Full Time
Job Number: 236-2022-267
Department: Social Services
Opening Date: 08/17/2023
Closing Date: 8/31/2023 11:59 PM Eastern
General Description
The Orange County Social Services Department has an opening for a Human Services Supervisor in the Employment Services Division. The work involves the responsibility for managing an Employment Services work unit and program and supervising staff assigned, which may include supervising Social Workers, Human Services Coordinators, Human Services Specialists and Human Services Technicians. An employee in this class supervises various employment programs and supportive services, application processing, determination, and re-determination of eligibility for Adult Long-Term Medicaid public assistance programs.
Work is performed under the general direction of the Human Services Manager with considerable leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision is required of this position. Position does related work as required.
* This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required.
Examples of Essential Functions
Examples of Essential Functions: Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
Manages the assigned human services program(s) and is responsible for effective program delivery; develops plans for accomplishing program objectives, staffing requirements, and allotment of funds to various program components; performs recordkeeping, reviews program progress and needs, participates in goal setting and program evaluation.
Supervises staff in performing the duties of their class including assigning work duties and checking completed work and ensures State standards are met by the unit.
Plans, directs, and evaluates the work of staff; advises and participates with staff in difficult cases; provides staff training, resolves problems, and ensures quality services are provided.
Participates in the planning and developing of departmental programs, policies and procedures and ensures same.
Administers and maintains program budget.
Coordinates and collaborates with human services agencies, other County departments, civic and community-based organizations, and local employers to coordinate service delivery and other initiatives, including Job Fairs and targeted hiring events.
Helps staff with regulatory compliance and determination and re-determination of eligibility for public assistance programs.
Completes second-party reviews.
Troubleshoots complex issues in NC FAST.
Serves as technical resource to agency staff, clients, and community organizations.
Provides consultation services to the community and related agencies. meets with community organizations, private individuals, agency administrators, and professional staff to gain cooperation in achieving program goals. serves as liaison to select community organizations.
Plans and conducts meetings, training, and other activities for program participants and/or staff members; creates educational materials; recruits, trains and supervises volunteers and/or interns.
Receives and/or reviews records and reports, such as referrals for program and volunteers; researches information for program and client needs.
Assists in evaluating statistical reports to determine whether agency goals are being met. compiles information to complete reports. proposes new procedures in order to make division more efficient.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
Adheres to the department’s safety rules and regulations.
Full Performance of Knowledge, Skills, Abilities
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Thorough knowledge of social work and/or public administration principles, practices and techniques and their application to specific casework, group work and community programs.
Thorough knowledge of governmental, private, and/or nonprofit organizations and resources in the community.
Thorough knowledge of Employment Services, Labor Market Information (LMI), and Employment Trends.
Thorough knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position.
Thorough knowledge of family and group dynamics and counseling techniques.
Thorough knowledge of human behavior and variables affecting behavior, including socioeconomic challenges.
Skill in oral and written communication, including developing and delivering presentations and preparing and maintaining accurate records and reports.
Skill in gathering and analyzing complex data.
Skill in public and interpersonal relations.
Ability to coordinate and/or supervise the work of others.
Ability to interview and assess eligibility status.
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail, database software and office equipment.
Ability to demonstrate sound judgment. integrity. resourcefulness. accuracy. thoroughness and the physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a bachelor’s degree in social work or other human services related fields AND five (5) years of associated human services professional experience AND 3 years of experience of directly supervising or leading others; OR
An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.
SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditional upon successful clearance of a background check and pre-employment drug testing. Employment cannot commence until the employee has been cleared.
As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director.
Physical Requirements and Possible Hazards
PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS
Must be able to physically perform the basic life operational support functions of standing, walking, stooping, crawling, bending, kneeling, pulling, lifting, carrying, reaching, pushing, sitting, talking, hearing, handling, and repetitive motions of the hands/wrist.
Ability to perform sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must possess the visual acuity to inspect data and information, perform extensive reading and operate a computer terminal.
Worker is not substantially exposed to adverse environmental conditions.
Orange County is an Equal Opportunity and Affirmative Action Employer
Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
- Participation in the North Carolina State Retirement System;
- Orange County contributes 12.85% of your base salary per pay period and 14.10% for LEO.
- Health Insurance (Medical)
- Orange County pays 100% of premiums for employee only coverage health insurance.
- Orange County pays a portion of premiums for dependent(s) coverage health insurance.
- Orange County pays 100% of premiums for employee only coverage for dental insurance.
- Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
- Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
- Orange County pays for an employee life insurance policy based on employees’ salary up to $50,000.
- Optional Life Insurance for employee and dependent life insurance policy.
- Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
- Orange County contributes $29.15 per pay period ($757.90 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
- Orange County contributes up to an additional $67 ($1742 annually) for voluntary supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
- 12 Paid Holidays
- Anniversary Leave ( 8 hours of leave on your anniversary each year)
- Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
- 0-2 Years of Service = 125.84 hours/year
- 2-5 Years of Service = 145.08 hours/year
- 5-10 Years of Service = 173.68 hours/year
- 10-15 Years of Service = 202.80 hours/year
- 15-20 Years of Service = 231.40 hours/year
- 20+ Years of Service = 260.52 hours/year
- 96.2 hours/year
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
- Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
- Yes
- No
03
Are you an Orange County Local Government employee?
- Yes, I am a Permanent Employee that has passed the Probationary Period
- Yes, I am an Employee but I have not passed the Probationary Period
- Yes, I am a Temporary Employee
- No, I am not an Employee
04
Do you have or are you able to obtain a driver’s license valid in the State of North Carolina?
- Yes
- No
05
Please indicate your highest level of education from an accredited school.
- High School or GED
- Associates’ Degree
- Bachelors’ Degree
- Masters’ Degree
06
Please indicate your degree major.
- Social Work
- Human Services
- Related
- Not Applicable
07
If you indicated Related, please indicate your related degree major.
08
How many years of associated human services professional experience do you have?
- None
- Less than 5 years
- 5 years but less than 7 years
- 7 years but less than 9 years
- 9 or more years
09
How many years of direct supervising or leading teams do you have?
- None
- Less than 3 years
- 3 years of more
10
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
- Yes
- No
Required Question