Salary : $35,272.00 – $39,585.00 Annually
Location : Hillsborough NC 27278, NC
Job Type: Full Time
Job Number: 49R-2023-226
Department: Social Services
Opening Date: 06/06/2023
Closing Date: 6/20/2023 11:59 PM Eastern
General Description
The Orange County Department of Social Services has an opening for Human Services Technicians. An employee in this class is responsible for performing one or more functions in eligibility determination for public assistance benefits. Work involves using intake and processing systems, utilizing NC FAST or other automated systems. Work may include interviewing applicants, making changes to existing cases, keying applications, determining eligibility for energy assistance or other programs and/or assisting clients at the front desk.
Work is performed under the general supervision of the Human Services Supervisor with oversight and assistance provided by the Human Services Coordinator, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures. Does related work as required.
* Background Check is required.
Examples of Essential Functions
Examples of Essential Functions: Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
Interviews clients and completes intake applications for benefits, obtains required information and verifies accuracy of the information obtained.
Makes evaluation of need for services and determines eligibility for benefits for energy assistance or other programs; follows policies and procedures related to eligibility determination and re-determination.
Reviews client status, verifies changes to re-certify for MAGI benefits and confirms clients are in the correct program.
Explains program requirements and options; advises or refers clients to other program services as appropriate.
Processes energy program applications and other forms; enters data from benefit applications.
Uses information technology to determine eligibility, to record notes, and to manage records.
Assists clients at the front desk.
Adheres to the department’s safety rules and regulations.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
Perform other duties, as needed.
Typical Qualifications
FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES
Good knowledge of Federal, State and local laws, codes and policies concerning the provision of public assistance programs and their eligibility requirements.
Good knowledge of available state and federal human service assistance programs and their eligibility requirements.
Good knowledge of the social, economic, and environmental factors which influence poverty and unemployment.
Good knowledge of HIPAA guidelines and ability to apply guidelines to client records.
Good knowledge of the principles of interviewing and other information gathering techniques, interviewing procedures and practices.
Skill at prioritizing work activities and multi-task while under pressure.
Skill in being customer-focused, adept at problem solving and working collaboratively with others.
Ability to demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position.
Ability to communicate complex information effectively, with a wide variety of people; ability to communicate effectively orally and in writing.
Ability to relate well with others under stressful conditions.
Ability to gather, compile and evaluate information and records, summarize findings and make recommendations based on analysis of data collected.
Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans and complete other caseload management functions accurately and timely.
Ability to enter data and electronically process intake applications with speed and accuracy.
Ability to effectively use computer applications such as NC FAST, spreadsheets, word processing, calendar, e-mail and database software.
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with an Associate’s Degree in a human services field or social work; OR
High School or General Educational Development (GED) test equivalency AND two (2) years’ related experience in human services; OR
An equivalent combination of training and experience as defined above.
SPECIAL REQUIREMENTS
All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
Bilingual applicants are encouraged to apply.
Please attach transcript with application.
As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director.
Supplemental Information
PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS
Must be able to physically perform the basic life operational support functions of standing, walking, stooping, typing, talking, sitting, bending, kneeling, grasping, hearing, handling, reaching and repetitive motions of the hands/wrists/feet.
Ability to perform light work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must possess the visual acuity to prepare and analyze data and figures, perform transcription, perform extensive reading and operate a computer terminal.
Emotional stress due to the nature of interactions with clients or service providers.
May encounter clients and/or family members who are upset or angry.
Orange County is an Equal Opportunity and Affirmative Action Employer
Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
- Participation in the North Carolina State Retirement System;
- Orange County contributes 12.10% of your base salary per pay period and 13.10% for LEO.
- Health Insurance (Medical)
- Orange County pays 100% of premiums for employee only coverage health insurance.
- Orange County pays a portion of premiums for dependent(s) coverage health insurance.
- Orange County pays 100% of premiums for employee only coverage for dental insurance.
- Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
- Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
- Orange County pays for an employee life insurance policy based on employees’ salary up to $50,000.
- Optional Life Insurance for employee and dependent life insurance policy.
- Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
- Orange County contributes $27.50 per pay period ($715 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
- Orange County contributes up to an additional $63 ($1512 annually) for voluntary supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
- 12 Paid Holidays
- Anniversary Leave ( 8 hours of leave on your anniversary each year)
- Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
- 0-2 Years of Service = 125.84 hours/year
- 2-5 Years of Service = 145.08 hours/year
- 5-10 Years of Service = 173.68 hours/year
- 10-15 Years of Service = 202.80 hours/year
- 15-20 Years of Service = 231.40 hours/year
- 20+ Years of Service = 260.52 hours/year
- 96.2 hours/year
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
- Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
- Yes
- No
03
Are you an Orange County Local Government employee?
- Yes, I am a Permanent Employee that has passed the Probationary Period
- Yes, I am an Employee but I have not passed the Probationary Period
- Yes, I am a Temporary Employee
- No, I am not an Employee
04
Please indicated your highest level of education from an accredited school?
- High School or GED
- Associates’ Degree
- Bachelors’ Degree
- Masters’ Degree
- Professional Certifications
05
How many years of work experience do you have in human services?
- None
- Less than 2 years
- 2 or more years
06
Please describe your work experience in human services. If none, indicate N/A.
07
Are you familiar with NCFAST (North Carolina Families Accessing Services thru Technology) or ever worked with the NCFAST system?
- Yes
- No
08
Please list any non-English language(s) you are proficient in speaking. If no other languages indicate N/A.
09
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
- Yes
- No
10
Did you attach an official or unofficial copy of your transcript?
- Yes
- No
Required Question