Salary : $44,720.00 – $60,881.60 Annually
Location : Richmond, VA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 27M00000422
Department: Social Services
Opening Date: 06/04/2023
Closing Date: 6/25/2023 11:59 PM Eastern
Description
The City of Richmond Department of Social Services is seeking highly qualified candidates with strong customer service skills, effective time management abilities, and exceptional computer skills to fill several vacancies for the position of Human Services Technician, Senior. The ideal candidates will have strong analytical skills which will assist with the interpretation of policy and procedures, expertise in implementation, and excellent organizational and interpersonal skills. This position also offers the ability to telework up to 50% of time.
Duties include but are not limited to
- Interviewing applicants and recipients for public assistance programs to accurately assess the total family situation based upon Federal, State, and local guidelines;
- Evaluating applicant eligibility utilizing policy manuals, procedures, and guidelines;
- Interpreting and implementing Federal/State benefit programs regulations/guidelines;
- Processing benefits applications;
- Managing caseloads for applicants/recipients of federal/state/locally funded programs;
- Compiling data and maintaining statistical reports related to caseload standings in order to meet compliance with policies/procedures;
- Collecting and verifying data to calculate benefit payment amounts;
- Handling changes in client status by updating information on systems and adjusting benefits;
- Referring customers to other resources/services within the City and outside agencies;
- Educating customers on their rights and responsibilities;
- Verifying information through correspondence, telephone and in-person interviews;
- Preparing case narratives/documentation;
- Performing other related duties as required.
**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in Benefits programs and policies including federal, state, and local regulations related to determining eligibility; Programs including policies and procedures (e.g. Medicaid, Auxiliary Grants), relevant theories/behavior models (e.g. Family Systems), and trends and behaviors (e.g. impact of poverty, homelessness) that impact the delivery of human services; Community resources and support; and case management techniques, principles, and practices to evaluate and coordinate the delivery of public assistance to customers;
Demonstrated skills in Microsoft Office Suite; social perceptiveness; conflict resolution; record keeping; basic mathematical computation; Reading comprehension; effective oral and written communication and customer service.
Demonstrated ability to interpret and apply policy, keeping up to date with policy changes and guidance; communicate information and ideas so others understand; listen and understand information and ideas; apply general rules to specific problems to produce answers that make sense; show sensitivity and empathy; and manage time effectively.
MINIMUM TRAINING AND EXPERIENCE:
- Associates degree (A.S., A.A.) in Human Services, Social Work, Business Administration or related field;
- One year of demonstrated experience preferably in a human services environment involving administration of benefit programs and benefit eligibility determination;
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
- None required
PREFERRED TRAINING AND EXPERIENCE:
- Bilingual experience is preferred.
With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an “Employer of Choice”.
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran’s widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point veteran’s must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 – 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?
- Yes
- No
04
Which best describes your highest level of education?
- High School Diploma/GED
- Some College
- Associate’s Degree
- Bachelor’s Degree
- Master’s/Advanced Degree
- None of the above
05
Which best describes your years of experience processing benefits for a local government?
- Less than 1 year of experience
- 1 to 3 years of experience
- 3 or more years of experience
06
Which best describes your years of experience researching, interpreting and or applying policy and procedure?
- Less than 1 year of experience
- 1 to 3 years of experience
- 3 or more years of experience
07
Which best describes your years of experience consulting with clients to provide services?
- Less than 1 year of experience
- 1 to 3 years of experience
- 3 or more years of experience
08
Which best describes your years of experience entering, researching and reporting on information housed inside of a complex automated computer system?
- Less than 1 year of experience
- 1 to 3 years of experience
- 3 or more years of experience
09
Which best describes your years of experience with case management?
- Less than 1 year of experience
- 1 to 3 years of experience
- 3 or more years of experience
10
Indicate the electronic case management systems in which you have experience using. Select all that apply.
- SPIDeR
- VaCMS
- MMIS
- SVES
- No experience
11
Are you fluent in speaking, reading, and writing Spanish?
- Yes
- No
Required Question