THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
THIS POSITION IS TELEWORK ELIGIBLE ON A HYBRID BASIS.
About Us:
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program – focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are:
- Emphasize a personalized care experience
- Improve care for children and adults with complex behavioral health needs
- Improve wellness and health outcomes
- Support providers in better patient care and
- Increase program transparency and accountability
What You Will Do at ODM:
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 1 (Multiple positions)
Job Overview
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:
- Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
- Follow up with providers/stakeholders to resolve problems/issues
- Submit production reports on a regular schedule
- Accurately screen and process applications for Ohio Medicaid
- Update provider records/files
- Attend and participate in staff meetings
- Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
- Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
- Participate in training sessions for the new PNM system
Qualifications
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.