THESE POSITIONS ARE TELEWORK ELIGIBLE ON A HYBRID BASIS.
About Us:
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program – focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are:
- Emphasize a personalized care experience
- Improve care for children and adults with complex behavioral health needs
- Improve wellness and health outcomes
- Support providers in better patient care and
- Increase program transparency and accountability
What You Will Do at ODM:
Office: Operations
Bureau: Business Operational Support
Classification: Customer Service Assistant 2 ( 20099640, 20099646)
This position will be part of our Case Processing team. In this role, your duties will include:
- Learn about Ohio Medicaid programs
- Provide direct and indirect support to Ohioans interested in Medicaid benefits
- Review documentation provided by customers
- Verify and input customer information
- Research and respond to written program and case-specific inquiries
- Respond to emails, process applications, track and report statistical data
- Work in a customer service unit setting receiving inbound calls and completing outbound calls
The ideal candidate must be able to work independently in a fast-paced environment, possess strong critical thinking skills and good attention to detail, be proficient with computers and able to complete multiple tasks simultaneously. Must be committed to learning about Ohio Medicaid programs to provide exceptional service to their fellow Ohioans.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance
- Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.