Based on job duties, this position is designated as telework eligible on a hybrid basis (i.e., working at least 2 days per week in the office); the selected applicant must complete the initial training period prior to being eligible to telework. All requests to telework are reviewed and must be approved by ODOTs Chief Human Resources Officer.
Traffic Management Center Operator 1, Traffic Management Center, PN 20050640
Who We Are:
The Ohio Department of Transportation (ODOT) oversees building and maintaining the nation’s 5 th largest interstate system and the 2 nd largest number of bridges. We take pride in providing safe and efficient roadways for the people of Ohio and to the people traveling within our great state. And in order to achieve that, we do A LOT! From Planning, Engineering, Construction to Law, HR, Communications, IT and everything in between, ODOT has a career for just about everyone. ODOTers are hardworking, passionate, and dedicated to public service. We strive to achieve our agency’s vision every day: To be a long term, reliable, professional ,and highly productive organization.
We Support Diversity, Equity and Inclusion: ODOT values its diversity, and is committed to cultivating an inclusive and equitable work environment for all employees – one where differences are respected and celebrated. Our agency continues to build a workforce that champions the advancement of DEI principles and initiatives.
ODOT’s Mission Statement:
To provide a transportation system that is safe, accessible, well maintained, and positioned for the future.
What You Will Do:
-Monitoring CCTV for traffic incidents
-Using MARCS radios to dispatch Freeway Safety Patrol / ODOT forces
-Answering phones from public and Law enforcement
-Traffic incident Management
Who we are looking for:
-Motivated person that takes pride in their work
-The ability to multitask
-Must be able to work in a fast paced, team focused environment
Benefits to you:
-Extensive benefits including medical, vision, dental and basic life insurance
-11 paid holidays per year
-Paid time off with vacation, sick and personal leave accruals
-At least a 14% employer contribution in to your OPERS pension plan
-Pay increases pursuant to the OCSEA Collective Bargaining Agreement
-Employee Tuition reimbursement programs
-Work/Life Balance
-The opportunity to work on an important mission
Official Position Description:
Monitors & performs various functions to maintain traffic flow in Statewide TMC, in accordance with established state &/or local policies, industry standards, &/or ODOT procedures (e.g., relative ORC sections, OMUTCD, TEM, Permitted Lane Closure Policy, Active Work Zone Policy, TIM) that directly impact safety of traveling public & roadside workers; operates computer workstation utilizing mapping applications & specialty software systems (e.g., ATMS, SharePoint, Asset Management) to assess large volumes of data (i.e., static & real-time) to monitor traffic flows, congestion, road closures, incidents, disabled vehicles, crashes; monitors multiple CCTV cameras & changes their position to sufficiently observe freeway conditions; enters incident information & updates into specialty software systems (e.g., ATMS); monitors alarms or suspicious activity (e.g., wrong-way driver & county garage alarms, bridge activity), determines appropriate action & responds accordingly to potential safety & security concerns; drafts, schedules, & publishes standardized messages (e.g., Incident, Amber Alerts, Silver Alerts, Blue Alerts) on DMS, DDMS, & HAR systems, &/or other traveler information systems (e.g., 511 telephone hotline, OHGO), as necessary, to advise traveling public of incidents & events impacting traffic flow; operates computer & related software (e.g., Microsoft Word, Excel, Outlook), telephone, MARCS, & other various systems (e.g., social media, CAD systems) to gather information to dispatch FSP & communicate with &/or notify various internal & external entities (e.g., District & County Forces, Ohio State Highway Patrol (OSHP), 911 call centers, other emergency responders, TMC Supervisor, Emergency Operations Coordinator, Federal Highway Administration (FHWA) &/or highway maintenance personnel) regarding real-time traffic/system conditions to maintain steady traffic flow &/or in event of an apparent equipment, device/system, data, &/or ODOT asset failure & documents failure(s).
Receives public records requests from general public or public agencies & completes ODOT Traffic Cameras Public Records Request Forms to log all information from request for use by upper-level Traffic Management Center Operators, Specialists &/or Supervisors; answers public traffic inquiries & general complaints; logs all radio communications & requests for ODOT resources.
Attends staff meetings; reads publications; attends training to stay abreast of trends, regulations, improved practices & other topics related to traffic management.
**This position requires 4 days working in the office and 1 day working from home.**
Qualifications
1 course or 3 mos. trg. or experience in basic computer operations; 1 course or 3 mos. trg. or exp. in business communications.
-Or 6 mos. exp. in dispatch or logistics.
-Or equivalent of Minimum Class Qualifications for Employment noted above.