Ice Guest Services Attendant

Salary: $20.00 – $22.50 Hourly

Location : Breckenridge, CO

Job Type: Part Time / Year Round

Job Number: 2023-00119

Department: Recreation

Division: Recreation – Operations – Ice GS/Ops

Opening Date: 10/27/2023

Closing Date: Continuous

Position Summary

The Town of Breckenridge Recreation Department is seeking a dedicated, highly responsible and customer service oriented individual for the position of Ice Guest Services Attendant (Recreation Attendant). Ice Guest Services Attendants are responsible for interfacing with guests in order to meet or exceed guest needs with respect to facility, program or service needs. This includes providing information, implementing or carrying out preplanned programs or activities, assisting with program planning, handling cash, enforcing policies or procedures, and generally representing the department in the most quality and service-oriented manner possible.

The individual in this position is responsible for providing excellent guest service; greeting guests; conducting membership, pass and pro-shop sales, monitoring on ice activities, light custodial duties; and providing information and explanation of services and programs offered by the Recreation Department. This position performs cash handling duties and conducts transactions with a computerized point-of-sale system, and also coordinates equipment needs, performs facility checks, and handles facility reservations.
Essential Job Functions
For additional information regarding this position including important roles, essential job functions & duties, knowledge, skills and abilities required, materials and equipment used, working environment, and physical activity required, please view the full

Town of Breckenridge Core Values:

The Town’s Core Values are imbedded in who we are, how we work, and how we inspire and support each other and the community.

Community:

We serve the Breckenridge community and lead others through our everyday actions and cultivate an environment where everyone is valued, respected, and heard.

Adaptability:

We are agile and responsive to the changing needs of our community and embrace opportunities for growth.

Integrity:

We are honest and trustworthy leaders who rely on our shared community values to make ethical decisions and conduct ourselves in a transparent and professional manner.

Communication:

We listen and communicate effectively in order to serve our community and build collaborative, meaningful, and sustainable relationships and solutions.

Stewardship:

We are trusted stewards of the Town’s financial, environmental, and community resources by responsibly and sustainably utilizing and conserving our resources for future generations.

Qualifications
MINIMUM QUALIFICATIONS

• Must be 16 years of age or older.
• Must have received a High School diploma or GED, or must be currently enrolled in High School/GED program.
• Must have one (1) or more years of customer service experience.
• One (1) or more years of cash handling experience required.
• To qualify for this position, the candidate or employee must pass a criminal background check.

LICENSES, CERTIFICATES OR EQUIPMENT REQUIRED

• Basic CPR, AED, and First Aid Certifications are required within 60 days of hire.
• Preventing Disease Transmission (PDT) required within 60 days of hire.

DESIRED QUALIFICATIONS/ LICENSES/ EXPERIENCE

• One (1) or more years of experience working in a recreation facility preferred.
• One (1) or more years of retail experience preferred.
• Intermediate or higher level ice skating skills desired.
• Knowledge and/or experience with organized hockey and/or figure skating programs desired.
• Candidates with availability to work daytime shifts during the week and weekend shifts, and who have flexibility to work two (2) or more shifts per week are desired.

Additional Information
Typical Hiring Pay Range: $20.00 – $21.25 per hour.

SENSITIVITY STATUS
Because the Town’s Recreation Department positions may involve direct contact with children, the Town requires that the incumbent in this position must have a clear criminal history that bears on their fitness to have responsibility for the safety and well-being of children.

WORK SCHEDULE
Primary shifts for this position are typically six to eight (6-8) hours in length and generally include weekends, holidays, days, and nights between the hours of 7:00 a.m. and midnight, and a typical schedule of 10 to 20 hours per week, with additional hours as needed.

Individuals in this position must be flexible in terms of availability; and may on occasion be required to work other shifts as needed, including early mornings, late nights, weekends, and holidays.

This position is ‘Open Until Filled’. Review of applications will begin immediately and continue until suitable candidates are selected.

Potential Housing Available

The Town of Breckenridge is an Equal Opportunity Employer. If you are selected for hire, the Town will provide a conditional job offer and check your references and conduct a background review before confirming your job offer and scheduling your orientation. If pre-employment drug-testing; medical testing; credit check; Motor Vehicle Record; Colorado Bureau of Investigation background review; or, other background reviews are required, the Town generally makes a conditional offer of hire based on successful completion of these additional steps.

The Town of Breckenridge strives to offer competitive and diverse benefit options, in addition to those benefits required by law. For eligible “Part-Time” employees, these options may include General Leave & Wellness/Recreational benefits.

For further information click: Part Time / Year Round Benefits.

01

Did you receive a High School diploma or GED, or are you currently enrolled in a HS/GED program?

• Yes
• No

02

Are you 16 years of age or older?

• Yes
• No

03

Please select the answer below that best describes the number of years of experience you have had working in a customer service oriented position:

• No experience
• 1 year
• 2 or more years

04

Please describe your customer service or guest service experience:

05

Please select the answer below that best describes the number of years of work related experience you have had cash handling:

• No experience
• 1 year
• 2 or more years

06

Please describe your previous cash handling experience:

07

Do you have prior experience or knowledge related to organized hockey games and/or figure skating programs?

• Yes
• No

08

Do you have previous work experience in a recreation facility?

• Yes
• No

09

If applicable, please describe your experience working in a recreation facility:

10

Do you have retail experience?

• Yes
• No

11

Please indicate if you have work experience in any of the following ice arena functions:

• No experience
• Ice skating
• Ice skate sharpening
• Ice re-surfacing with an Olympia or Zamboni

12

Are you able to ice skate at an intermediate level or higher?

• Yes
• No

13

Please check your availability to work during the following shifts:

• Monday-Friday daytime shifts
• Monday-Friday evening shifts
• Saturday & Sunday daytime shifts
• Saturday & Sunday evening shifts

14

Please tell us your availability and preferences, if hired, for shift scheduling:

Required Question