Salary : $40,530.67 – $52,689.73 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: 2023 June Income Maintenance
Department: Social Services
Opening Date: 06/28/2023
Closing Date: 7/12/2023 11:59 PM Eastern
Job Description
Performs intermediate technical work determining client eligibility for federal and state income maintenance programs., and related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Supervisor.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Responsibilities
- Collect personal and financial information from clients, verify and enter that data into state database (NCFAST) to determine eligibility for federal and state aid (Food and Nutrition Services, Work First Family Assistance, Medicaid, Energy Assistance Programs, and/or Child Care Subsidy)
- Understand program policies and be able to apply them to the collection of data from individuals and families in processing applications for aid (Food and Nutrition Services, Work First Family Assistance, Medicaid, Energy Assistance Programs, and/or Child Care Subsidy)
- Assist in the processing of client applications through verification, redetermination, and review of client case(s)
- Communicates with various members of the public and internal stakeholders in the agency regarding eligibility status as appropriate and legal
- Utilize and apply Onslow County DSS guidelines to accomplish work
- Make appropriate referrals of suspected fraud to the Special Investigative Unit, via supervisor, after using prudent judgment, to determine whether information being provided by clients is factual
- Testify in court when required or compelled
- Use accurate and proper written and communication skills to conduct work
- Apply intermedial-level mathematical skills to establish and/or verify client eligibility
- Comply with all caseload and state deadlines
- Accountable for completeness and accuracy of work and the data entered into the state database
- Comply with regular review of work from supervisors and lead workers
- Make appropriate referrals of suspected abuse and/or child endangerment to the appropriate unit or agency
- Conduct work in an ethical and professional manner in carrying out program policies and procedures. Maintain confidentiality of all records as prescribed by agency policy and state law
- Performs assigned functions as a Disaster Ready Team (DRT) member
- Performs related tasks as required
Qualifications
Excellent knowledge of computer programs to include data entry into a database and word processing; good mathematical reasoning and computational skills; ability to document work and interact with clients in a clear and concise manner; ability to conduct thorough interviews and investigations of clients; ability to read, comprehend, and evaluate documents from a multitude of sources. Ability to manage and work independently and with a team; maintain effective and efficient organizational processes; multi-task; and have ability to prioritize workload. Possess strong interpersonal skills with the ability to communicate with clients and colleagues from diverse backgrounds to obtain data, and to explain and interpret rules, regulations and procedures. Considerable knowledge of economic services program/areas of assignment. General knowledge of all agency services.
Compensation will be determined based on qualifications, internal equity, budget, and market considerations.
Education, Experience, and Special Requirements
High school diploma or GED with coursework in Business Administration, Human Services, or a closely related curriculum, or related field and considerable experience in clerical, paraprofessional, and public-contact work or moderate experience as an income maintenance caseworker, or equivalent combination of education and experience.
Associates/Technical degree preferred. Be sure to upload your completed degree transcript with your application.
Salary will be determined by candidate’s qualifications, internal equity, budget, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:
Health Insurance
Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services.
Dental Insurance
Dental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.
Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.
North Carolina Local Governmental Employees’ Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
The County contributes 1/2% of employees’ gross salary into the 401(k) account regardless of the employee’s deferral amount. In addition, the County matches employee deferrals up to an additional 2%.
Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.
Sick Leave
Regular full-time employees earn 12 days of sick leave per year.
Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.
Employee Assistance Program
The County provides an Employee Assistance Program to help employees and their families with personal, family and job-related problems such as depression, substance abuse, and financial or legal concerns.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, MetLife Supplemental Plans, Pre-paid Legal & Identity Theft Protection and the College Foundation 529 Savings Plan.
For more information, please visit and click on the Benefits tab.
01
Which of the following best describes your highest level of completed education?
- High School Diploma or GED
- Associates Degree
- Bachelors Degree or higher
- None of the above
02
How much experience do you have in clerical, para-professional, and/or public-contact work?
- No experience
- Less than 6 months
- 6 months to 2 years
- 2 years to 5 years
- 5 years or more
03
Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?
- Yes
- No
Required Question