Salary : $40,911.32 – $47,048.02 Annually
Location : 725 North Highland Avenue Winston-Salem, NC
Job Type: Full Time
Job Number: 07015
Department: Social Services
Division: Economic Services
Opening Date: 08/03/2023
Closing Date: 8/13/2023 11:59 PM Eastern
General Statement of Duties
The Department of Social Services is seeking a highly self-motivated, dependable professional to determine eligibility in an economic services program, Family and Children’s Medicaid (Recertifications).
Distinguishing Features
The successful candidates will be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They will also have the following knowledge, skills, and abilities:
– Basic knowledge of universal computer technology and general office equipment;
– Exceptional organizational skills;
– Exceptional customer service skills;
– Ability to perform basic mathematical calculations;
– Ability to work quickly within deadlines;
– Ability to type 45 words per minute (or faster) and;
– Ability to thrive in a team-oriented environment.
This position calls for the ability to work in a fast-paced, evolving environment.
Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence
This position calls for the ability to work in a fast-paced, continuously evolving environment.
The ability to communicate with customers from diverse backgrounds
Minimum Education and Experience
Graduation from high school or GED and two years of experience as an Income Maintenance Caseworker or closely related experience. A higher education level may be considered as a substitution for all or part of the experience requirement.
The candidates selected for these positions will need to be able to attend state and local trainings in regards to program requirements.
Knowledge of NCFAST is preferred.
The ideal candidate will possess outstanding written and verbal communication skills, organizational skills, mathematical and analytical skills, and the ability to multitask in a fast-paced, high-volume work environment. The candidate should also be proficient in Microsoft software and be familiar with the computer systems associated with Family & Children’s Medicaid.
The preferred candidate possesses a minimum of 1 year experience in Family and Children’s Medicaid and 1 year experience in NCFAST.
Essential Duties and Responsibilities
Essential duties and responsibilities include but are not limited to:
– Interviews clients to obtain required information;
– Explains program requirements;
– Completes initial applications;
– Verifies the information obtained from clients and;
– Determines clients’ eligibility.
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These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Please select your highest level of completed education.
- Some high school
- High school diploma or GED
- Some college, trainings, certifications
- Completion of a vocational program
- Associate’s degree
- Bachelor’s degree
- Master’s degree or higher
03
Which best describes your years of experience in eligibility, case management or related work?
- No experience
- Less than 1 year
- 1 to 2 years
- 2 to 3 years
- 3 to 4 years
- More than 5 years
04
In which of the economic services and/or functional areas are you proficient? Select all that apply
- Medicaid Services
- Child Care Subsidy Services
- Work First
- Program Integrity
- Food and Nutrition Services
- Energy Program
- None of these
05
How many years of experience do you have working with NC Families Accessing Services through Technology (NCFAST) or similar programs?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
06
Please select the computer applications in which you are proficient. Select all that apply.
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Publisher
- Gmail
- Google Docs
- Google Sheets
- Google Slides
- Google Drive
- Docuware
- NCFast
- None of these
07
What best describes your years of experience in customer service?
- No Experience
- Less than 3 years
- 3 to 5 years
- 5 to 7 years
- 7 to 10 years
- More than 10 years
08
Are you able to type 45 words per minute or faster?
- Yes
- No
09
Which best describes your years of experience working in an office environment?
- No experience
- Less than 2 years
- 2 years to less than 5 years
- 5 years or more
10
Do you have experience working for a public sector Social Services department (city, county, state, etc.)?
- Yes
- No
11
Which best describes your years of experience training and mentoring new employees?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
Required Question