Salary : $38,963.16 – $44,807.63 Annually
Location : 725 North Highland Avenue Winston-Salem, NC
Job Type: Full Time
Job Number: 06865
Department: Social Services
Division: Administration
Opening Date: 05/30/2023
Closing Date: 6/11/2023 11:59 PM Eastern
FLSA: Non-Exempt
General Statement of Duties
The Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills. This position investigates suspected fraud, misuse or abuse of public assistance program benefits and ensures the quality and accuracy of the administration of public assistance program benefits. The primary purpose is to educate, prevent, discover, and recover overpayments/over issuance in social services programs. The Senior Income Maintenance Caseworker will investigate allegations of criminal misconduct including but not limited to theft, embezzlement from public assistance, false statements and concealment of facts relating to documents in obtaining public benefits. They will conduct an analysis of diverse investments, complex financial transactions, the review and understanding and interpretation of public assistance policy. They must have exceptional organizational skills, the ability to work quickly within deadlines, have basic knowledge of universal computer technology and general office equipment, and be able to thrive in a team-oriented environment.
Distinguishing Features
This Sr. Income Maintenance Caseworker will provide technical, investigative and evidentiary guidance to the legal staff of the Department of Justice in preparing cases for litigation and developing documentary and testamentary evidence. They may serve as a witness in civil and criminal court trials and may testify before Federal/state grand juries concerning their investigations, facts and evidence. The Investigator will investigate allegations of criminal misconduct including but not limited to theft or embezzlement from public assistance and/or false statements and concealment of facts relating to documents in obtaining public benefits. The Investigator will plan, conduct, and coordinate civil and criminal investigations of public assistance benefits.
The person selected for this position should be familiar with the computer systems associated with overpayments in the Family and Children’s Medicaid and Food & Nutrition Service Programs as well as have in depth knowledge of all of the program policies.
Accuracy and exactness are required in performing the work of the Investigator. This position requires mental concentration as the Investigator is constantly doing calculations of income, assets and expenses. Each case is different; therefore, a different method of calculation may be used depending on the circumstances of each case.
The ideal candidate will possess the following knowledge, skills, and abilities:
– Knowledge of the social, economic, and environmental factors which influence poverty and
unemployment;
– Knowledge of available State and Federal human service assistance programs and their
eligibility requirements;
– Knowledge of assessment principles and techniques;
– Ability to perform investigations with skill in interviewing and gathering of information;
– Ability to compute complex equations using addition, subtraction, division, multiplication, and
percentages;
– Ability to conduct interviews/assessments and summarize and interpret findings;
– Ability to apply analytical thinking and deductive reasoning to arrive at reasonable judgments;
– Ability to interpret and apply regulations, policies and procedures in specific cases;
– Ability to communicate effectively orally and in writing;
– Ability to maintain positive, effective relationships with diverse populations; and
– Ability to establish and maintain positive, effective relationships with diverse populations and
coworkers.
Minimum Education and Experience
Graduation from high school or GED and two years of experience as an Income Maintenance Caseworker or closely related experience.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Valid driver’s license required.
Preferred Experience: At least two years experience as an Income Maintenance Caseworker with knowledge of multiple programs, including Food and Nutrition Services, Medicaid and Child Care.
Essential Duties and Responsibilities
Essential duties and responsibilities include but are not limited to:
– Independently researching cases and deciding on a course of action;
– Making determinations regarding intention of alleged fraud;
– Establishing overpayments & pay plans and writing any necessary summaries;
– Monitoring repayment of funds by clients and revising or renegotiating payment plans as
necessary;
– Working with overpayments that require the recommendation of court or administrative
hearings;
– Receiving phone referrals and pursuing referrals received from unit supervisors and
caseworkers and;
– Answering questions as necessary.
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These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Please select your highest level of completed education.
- Some high school
- High school diploma or GED
- Some college, trainings, certifications
- Completion of a vocational program
- Associate’s degree
- Bachelor’s degree
- Master’s degree or higher
03
Do you have a valid driver’s license?
- Yes
- No
04
What best describes your years of experience in customer service?
- No Experience
- Less than 3 years
- 3 to 5 years
- 5 to 7 years
- 7 to 10 years
- More than 10 years
05
What best describes your years of experience in eligibility, case management or related work?
- No experience
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years
06
Which best describes your years of experience working in an office environment?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
07
How many years of experience do you have working with NC Families Accessing Services through Technology (NCFAST) or similar type program?
- No experience
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years
08
With which software are you proficient (choose all that apply)?
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Google Docs
- Google Sheets
- Google Forms
- Google Slides
09
Do you have experience working for another public sector Social Services department?
- Yes
- No
10
Please select the Income Support Program Areas below in which you have experience. Select all that apply.
- Family & Children’s Medicaid
- Adult Medicaid
- TANF
- Daycare
- Food & Nutrition
- None of these
11
How many years of experience do you have in training, coaching, or mentoring employees in a professional setting?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
12
How many years of experience do you have serving as a lead worker or supervisor?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
13
Do you have experience working in a position that required interaction with law enforcement and attorneys?
- Yes
- No
14
Do you have experience auditing Income Support cases or active PDCs?
- Yes
- No
15
How many years of experience do you have interviewing people?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
16
How many years of experience do you have analyzing data from reports?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
17
How many years of experience do you have performing and conducting field work?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
Required Question