Salary : $40,911.32 – $47,048.02 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 06548
Department: Social Services
Division: Economic Services
Opening Date: 07/31/2023
Closing Date: 8/13/2023 11:59 PM Eastern
General Statement of Duties
The Forsyth County Department of Social Services is seeking to hire a highly motivated Income Maintenance Caseworker III – Training and Compliance. This position is part of the Quality Assurance and Training Program. The selected candidate will train, mentor employees, or provide quality assurance in the Family and Children’s Medicaid, Adult Medicaid, Work First Family Assistance, Daycare, Energy, and Food and Nutrition Service Programs.
This position is also responsible for completing 2nd party reviews on the said program areas. This position is responsible for working with considerable independence in developing and delivering training in all programs within designed parameters. Work at this level requires interpreting policy and developing training modules for all eligibility programs and agency error trends.
* This position is being re-advertised. All applicants are still being considered. If you have already applied for this position, then resubmitting an application is not necessary to be considered. *
Distinguishing Features
This position is responsible for mentoring and coaching new employees and tracking their progress throughout the training process. Work requires the employee to be the subject matter expert for programs in Economic Services and have a working relationship with the different divisions within the agency to ensure a concise and uniform message regarding training. This position is responsible for working with all Family and Children’s Medicaid, Adult Medicaid, WFFA, Daycare, and Food and Nutrition new hires and long-standing employees, developing training plans specific to the employee and agency needs. In this position, the individual may have to lift and stand for long periods when facilitating training
This position must have extensive knowledge of utilizing the NCFAST computer systems associated with the Family and Children’s Medicaid, Adult Medicaid, WFFA, Daycare and Food, and Nutrition Service Programs and have in-depth knowledge of the program’s policies. Work involves staying abreast with changing regulations, rules, and procedures for each program and being equally adept in NCFAST and Document Management Training in Support of Eligibility Determinations. To assist in developing and primary coordinating and delivering training to a broad audience of Income Maintenance Caseworkers, Leads, and Supervisors, in the Economic Services Division. This position will develop a wide range of training materials that the Training Unit Supervisor will use.
Excellent verbal and written communication skills are required for these positions.
Minimum Education and Experience
Graduation from high school or GED and two years of experience as an Income Maintenance Caseworker or closely related experience. A higher education level may be considered as a substitution for all or part of the experience requirement.
The candidates selected for these positions will need to be able to attend state and local trainings in regards to program requirements.
Knowledge of NCFAST is preferred.
The ideal candidate will possess outstanding written and verbal communication skills, organizational skills, mathematical and analytical skills, and the ability to multitask in a fast-paced, high-volume work environment. The candidate should also be proficient in Microsoft software and be familiar with the computer systems associated with Family & Children’s Medicaid.
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01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes, I understand
- No I do not agree
02
Please select your highest level of completed education.
- Some high school
- High school diploma or GED
- Some college, trainings, or certifications
- Completion of a vocational program
- Associate’s degree
- Bachelor’s degree
- Master’s degree or above
03
Do you have a high school diploma or GED and at least two (2) years of experience as an Income Maintenance Caseworker or closely related experience?
- Yes
- No
04
Please describe in detail your Income Maintenance Caseworker experience?
05
How many years of experience do you have working in eligibility, case management, or a closely related field?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
06
Please select the economic services program areas in which you have worked. Select all that apply.
- Family & Children’s Medicaid
- Adult Medicaid
- WFFA
- Daycare
- Food & Nutrition
- None of these
07
Do you have experience training, coaching, or mentoring employees in a professional setting?
- Yes
- No
08
How many years of experience do you have working with NCFAST?
- No experience
- Less than 1 year
- 1 to 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
09
Please select the programs and applications in which you are proficient. Select all that apply.
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Gmail
- Google Docs
- Google Slides
- Google Sheets
- Google Drive
- NCFAST
- None of these
10
Do you have experience completing Quality Assurance Audits?
- Yes
- No
11
If you answered yes to the previous question, please describe your experience and how many years of experience you have completing Quality Assurance Audits.
12
Are you employed by a Department of Social Services or Health and Human Services Agency?
- Yes
- No
13
Do you have experience facilitating training sessions?
- Yes
- No
14
Do you have experience developing training materials?
- Yes
- No
15
How many years of experience do you have serving as a lead worker or supervisor?
- No experience
- Less than 1 year
- 1 to 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
Required Question