Salary : $54,825.08 – $63,044.80 Annually
Location : 725 North Highland Avenue Winston-Salem, NC
Job Type: Full Time
Job Number: 07022
Department: Social Services
Division: Economic Services
Opening Date: 07/31/2023
Closing Date: 8/13/2023 11:59 PM Eastern
General Statement of Duties
The Forsyth County Department of Social Services seeks a highly motivated, dependable professional who is driven by developing and training adult learners for success and their fullest potential. The ideal candidate will possess outstanding written and verbal communication skills, organizational skills, mathematical and analytical skills, and the ability to multitask in a fast-paced, high-volume work environment. The candidate should also be proficient in Microsoft software and be familiar with the computer systems associated with Economic and Medicaid Serves.
This position will serve as a Supervisor for an Income Maintenance Caseworker III team for Economic and Medicaid Service staff.
Distinguishing Features
The primary purpose is to supervise an Income Maintenance Caseworker III team who performs professional and analytical work evaluating programs and providing staff development services such as facilitating training and technical assistance. In addition, this person will need to be the subject matter expert for programs in Economic and Medicaid Services and can offer consultation to Family and Children’s Medicaid, Adult Medicaid, Work First Family Assistance, Daycare, Energy, Food and Nutrition Service Programs, supervisors, and staff. In this position, the supervisor will complete duties under the supervision of the Quality Assurance and Training Program Manager.
This position requires thorough knowledge of NCFAST, techniques, complex casework, federal and state laws, policies and procedures, program rules, directives, professional ethics, and quality assurance standards. Considerable knowledge of adult learning theory. Knowledge of program evaluation techniques and provision of services; personnel management and casework supervision; principles and methods of curriculum design and training design; human behavior and performance.
Working knowledge of office equipment, audiovisual equipment, computers, and applicable software applications. Ability to write policies, practices, and procedures; to work with multidisciplinary teams; to present and speak effectively to a wide range of groups using a variety of techniques or formats; to develop training materials; to facilitate group discussions; to analyze, compile, present, and interpret data in a meaningful method to others; to establish and maintain effective working relationships with agency staff and community partners, and to attend work regularly.
Minimum Education and Experience
Graduating with a Bachelor’s degree, Associate degree or High School diploma or GED equivalent and three (3) years of experience as a caseworker or investigator in an Economic or Medicaid Services program (Family and Children’s Medicaid, Adult Medicaid, Work
First Family Assistance, Daycare, Energy, and Food and Nutrition Service Programs Adult Medicaid, Family Medicaid, or Food and Nutrition Services).
Higher education is preferred and may be considered a substitution for all or part of the experience requirement. Knowledge of NCFAST is preferred.
This position calls for the ability to work in a fast-paced, continuously evolving environment.
Essential Duties and Responsibilities
- Responsibilities will include identifying training needs for Family and Children’s Medicaid, Adult Medicaid, Work First Family Assistance, Daycare, Energy, and Food and Nutrition Service Programs by taking action to ensure Agency-wide compliance.
- Assist managers and supervisors in identifying needs, objectives, and strategies for programs, work performance, and training through case reviews.
- Develop, recommend, and assist in implementing standardized work methods and practices.
- Monitor improvements of individual workers’ and supervisors’ compliance with laws, policies, and standards based upon ongoing monitoring of records.
- Develop broad training objectives based on case reviews and discussions with their immediate manager, Division Directors, Agency Director, and other management staff.
- Work with management to create and write consistent policies, practices, and guidelines to enhance the delivery of professional work practice among all staff.
- May attend conferences, federal, state, and county audits, staff with the legal department, and perform training to enhance the staff’s skill set.
- Must be able to interpret laws and policy changes developed by the NCDHHS and participate in ongoing agency and community meetings.
- Perform related tasks as needed, including but not limited to emergency shelter operations.
- May have to lift and stand for long periods when facilitating training.
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01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
What best describes your level of education?
- Did not finish High School
- High School Diploma or GED
- Some college
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree or higher
03
Which best describes your level of experience performing income maintenance work?
- No Experience
- Less than 1 year experience
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- Greater than 4 years experience
04
How many years of experience do you have working in an eligibility determination?
- No experience
- Less than 1 year experience
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- More than 4 years’ experience
05
How many years of experience do you have working in a training & quality assurance program?
- No experience
- Less than 1 year experience
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- More than 4 years’ experience
06
How many years of supervisory experience do you have?
- No experience
- Less than 1 year experience
- 1 year to less than 2 years
- 2 years to less than 4 years
- 4 years to less than 7 years
- 7 years or more
07
How often do you audit eligibility cases?
- Frequently
- Occasionally
- Rarely
- Never
08
Which best describes your proficiency using Microsoft Office software and other computer software?
- No experience
- Beginner
- Intermediate
- Advanced
09
Do you have experience in Training and Curriculum Development?
- Yes
- No
10
Do you have experience utilizing the NCFAST system?
- Yes
- No
Required Question