Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor’s office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana’s tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.
DOR has been recognized regionally and nationally by Top Work Places because of its commitment to employee engagement and satisfaction.
Salary:
This position starts at an annual salary of $47,320 with a potential opportunity for adjustment based on the relevant experience and skillset of the applicant. The Department utilizes three different auditor-level classifications based on acquired competencies and demonstrated skill sets. Salary for this position may be commensurate with education and job experience.
Role Overview:
The general purpose of this position is to assist auditors in the preparation of audit work papers, research, and computer system support. This position will also assist auditors in determining that customer accounts are correct and accurate. You will work to ensure the highest level of customer focus with a strong commitment to continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations and tax administration.
Key outcomes for this role are:
- Provide customer service by communicating in person, by telephone, or in writing, instructing and furnishing information pertaining to various tax types administered and collected by the State Revenue Department.
- Perform account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments, establishing payment arrangements, setting and releasing holds on liabilities, and contacting taxpayers concerning errors, delinquencies, or overpayments in ITS and other related systems.
- Verify payments, credits, and deductions claimed on various tax returns in ITS and other related systems, and compute and issue billings due to underpayment or nonpayment of taxes in ITS and other related systems.
- Processes original and amended tax returns and forms as necessary to properly reflect the results of reviews and examinations.
A Day in the Life:
The essential functions of this role are as follows:
- Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within agency, and other state agencies.
- Review accounts and properly apply payments to taxpayer accounts as needed.
- Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
- Review and close files paid in full, dismissed, or discharged.
- Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
- Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
- Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You’ll Need for Success:
You must meet the following requirements to be considered for employment:
- Six (6) years of experience in accounting, tax collection, finance, or customer service.
- Extensive knowledge of state and federal tax laws, rules, and regulations applying to each of the several types of taxes.
- Specialized knowledge of accounting and auditing techniques used by businesses and industries.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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