Overview
Under the direction of the Greater Cincinnati Convention & Visitors Bureau and Duke Energy Convention Center Staff members, this position represents the Duke Energy Convention Center as initial contact in person for the general public and located at the main entrance of the building in the Guest Services Booth. The Information Desk Clerk will assist guests with event information as well as information and or direction to local dining and hotel businesses within the City of Cincinnati.
This role will pay an hourly wage of $16.33.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Assist with guest or client questions as needed
- Organization and maintenance of city, hotel, dinning, etc. guides as provided by the Greater Cincinnati Convention & Visitors Bureau
- Greet customers and maintain the Guest Services Booth with a welcoming and friendly appearance
Qualifications
PREFERRED QUALIFICATIONS:
Experience:
- Customer Service = Having a people-first attitude, and be able to answer customer questions in a positive, upbeat manner
- Have a proactive attitude when it comes to solving problems
- Ability to partner with all employees
- Show a willingness to learn and grow.
Education / Training:
- High School diploma or GED preferred
Vaccination Statement
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
- The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.