Agency : Department of Innovation and Technology
Start Date: 09/22/2023
Closing Date/Time: 10/05/2023
Salary: $6,805.00 – $10,333.00/month CBA Applies – Anticipated starting slaary for non-state is $6,805.00/month
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
TRANSCRIPTS ARE REQUIRED. IF TRANSCRIPTS ARE NOT UPLOAED, YOU WILL NOT BE CONSIDERED FOR THIS POSITION
Posting Identification Number 30973
The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Systems Architect for DoIT/DOI performing diagnosis and coordinating to resolve complex LAN and telecommunication problems. In this role you will operate, maintain and troubleshoot personal computer and LAN hardware assigned to the Springfield office. In addition you will engages with staff and development team on internal administrative tools including inventory, ticketing, telecom, and archiving and record keeping. If you possess these knowledges, skills, abilities and experience, we invite you to apply and join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid maternity/paternity leave.
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan
- (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link:
https://w ww2.illinois.gov/cms/benefits/Pages/default.aspx
Job Responsibilities
30 % Under administrative direction, serves as the Systems Architect for the Department of Innovation & Technology (DoIT) supporting the Department of Insurance (DOI):
- Performs diagnosis and coordinates to resolve complex Local Area Network (LAN) andtelecommunication problems.
- Operates, maintains, and troubleshoots personal computer and LAN hardware assigned to the Springfield office. Resolves assigned problems and reports more complex problems to the appropriate DOI or DoIT staff.
- Coordinates control of Information Technology (IT) inventory and permissions related to Office 365/AD for DOI.
- Coordinates solutions to any problems through personal knowledge and experience and through communication with Springfield IT staff, DoIT IT staff, and any other available resources.
- Plans and coordinates IT equipment moves in the Springfield office.
- Confers with vendors for advanced software and hardware problems.
- Provides technical advice to staff in the Springfield office and field staff on a wide range of IT related subjects.
30% Oversees the maintenance of administrative tools and ensures proper policies and procedures are followed within the systems:
- Engages with staff and development team on internal administrative tools including inventory, ticketing, telecom, and archiving and record keeping
- Provides training to appropriate staff
20% Reviews existing systems to evaluate the advantages of new hardware technology implementation:
- Coordinates the activities of other IT professionals supporting the Springfield office and field staff.
- Provides expertise, guidance, training, and direction to lower-level IT staff.
- Reviews results and evaluates potential improvements to procedures.
- Assists the supervisor in the control and projected use of resources
- Makes day-to-day decisions on unit assignments
- Submits status reports to supervisor.
- Assists IT and DOI staff with Agency Technology Service Requestor (ATSR) related functions including onboarding, offboarding, and complex change requests.
(Job Responsibilities continued)
10% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures
- Attends demonstrations and exhibitions related to assigned operations.
5% Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met:
- Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years college with course work in computer science or directly related fields.
- Requires three (3) years of professional experience in Systems Integration or a related Information Technology field.
Specialized Skils
- Requires three (3) years of professional experience supporting end user hardware, software and application systems including using troubleshooting tools and procedures.
- Requires three (3) years of professional experience with networking integration.
- Requires two (2) years of professional experience supporting archiving, retention, and document management software and hardware integrations such as Laserfiche, NextScan Nexstar, Kodak, and Xerox scanners.
- Requires two (2) years of professional experience adapting complex processing to different system and program requirements.
Preferred Qualifications (In Order of Significance)
- Three (3) years of professional experience supporting end user hardware, software and application systems including using troubleshooting tools and procedures.
- Three (3) years of professional experience with networking integration.
- Two (2) years of professional experience supporting archiving, retention, and document management software and hardware Integrations such as Laserfiche, NextScan Nexstar, Kodak, and Xerox scanners.
- Two (2) years of professional experience adapting complex processing to different system and program requirements.
- One (1) year professional experience managing and integrating scanners and archival/retention software.
- One (1) year professional experience with Microsoft Windows and Microsoft Office client software products.
- Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
- Ability to coordinate activities within ticketing systems and among associates to ensure effective work coordination and achieve desired results.
- Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
- Developed verbal and written communication skills to present technical information to others with clarity and precision.
Conditions of Employment
- Requires ability to travel.
- Requires ability to work overtime OR serve on an on-call basis.
- Requires ability to pass a position specific, agency required background check.
- Requires ability to work outside of normal business hours to meet deadlines.
- Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
Work Hours: M-F / 8:30am – 5:00pm
Work Location: 320 W Washington St Springfield, IL 62767-1000
Agency Contact: Lois D. Green, lois.d.green@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards
development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT
delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois
residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their
potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com