Agency : Illlinois Commerce Commission
Opening Date/Time: 9/1/2023
Closing Date/Time: 9/21/2023
Salary: $6,805 – $10,333 Monthly
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC-063 paygrade 23
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 30519
Position Overview
Performs complex and advisory functions of Illinois Commerce Commission (ICC) end user systems. Serves as lead specialist for ICC Information Technology (IT) support. Provides hardware and software training, instruction and assistance to agency users and other ICC IT staff. Attends meetings, training sessions, seminars, and conferences to maintain current on products, vendors, executives and other IT professions and to understand the latest technologies and recommend ways to implement them.
Job Responsibilities
1.40% Performs Complex and advisory functions of Illinois Commerce Commission (ICC) end user systems.
• Develops, analyzes, interprets, evaluates, modifies, and resolves end user system problems.
• Conducts and coordinates cost-effective solutions to end user requirements.
• Responds to end user system malfunctions and problems.
• Researches new developments for sophisticated operating systems to help evolve existing technology to the next generation.
2. 30% Serves as lead specialist for ICC Information Technology (IT) support
• Ensures systems are operating to the satisfaction of the end user.
• Researches problems involving software, end user hardware, network systems errors, and network hardware.
• Evaluates existing hardware and software to make recommendations for use and purchase and its impact on configuration and purchase.
• Coordinates with ADA (Americans with Disabilities Act) compliance requests, tests, and deploys hardware.
3. 15% Provides hardware and software training, instruction and assistance to agency users and other ICC IT staff.
• Provides high level technical advice and consultation to agency management and system users.
• Serves as lead specialist to coordinate technical assistance with Department of Innovation & Technology (DoIT)
• Meets with users to determine layout and specifications to design, develop, and modify network communications, including various LAN components.
• Ability to lift up to 30 pounds
(Job Responsibilities continued)
4. 10% Attends meetings, training sessions, seminars, and conferences to maintain current on products, vendors, executives and other IT professions and to understand the latest technologies and recommend ways to implement them.
• Participates in continuing education programs to maintain and learn new technology skills.
• Continues education in the Information Technology field
• Travels in the performance of duties
5. 5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Requirements
1. Requires knowledge, skill and mental development equivalent to four years of college with course work in computer science or directly related fields; supplemented by three years of professional experience in a related Information Technology field.
Specialized Skills
1. Requires three (3) years of experience analyzing, evaluating, and resolving end user system problems on Windows devices.
2. Requires three (3) years of experience researching and problem involving Microsoft Windows, Microsoft Office Products, end user hardware, and network.
Preferred Qualifications
1. Extensive Knowledge of IT concepts and principles, the theories and functions of computer systems and the principles, techniques of IT documentation.
2. Extensive knowledge of hardware and software, languages, and procedures to provide technical and analytical services.
3. Ability to analyze data logically and exercise sound judgement in defining, evaluating, and solving difficult administrative, organizational, technical, or operational problems where solutions may be precedent establishing or research nature.
Conditions of Employment
1. Requires a valid driver’s license
2. Ability to lift 30 pounds
3. Ability to travel statewide
Work Hours: Monday – Friday 8:30am – 5:00pm
Work Location: 160 North La Salle St. Ste. C-800 Chicago, IL 60601
Agency Contact:
Colette Smith
Email: Colette.Smith@illinois.gov
Phone #:217-557-4206 wk /217-720-5690 cell
Job Family: Technicians
This position [DOES] contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com