POSITION TITLE: Information Technology Analyst
ABOUT US:
Calibr, a division of Scripps Research, is a first-of-its-kind, nonprofit translational research institute dedicated to creating the next generation of medicines. Calibr was founded on the principle that the creation of new medicines can be accelerated by pairing world-class biomedical research with state-of-the-art drug discovery and development capabilities. Scripps Research is ranked one of the most influential institutions in the world for its impact on innovation. Our educational and training programs mold talented and committed students and postdocs into leading edge scientists. Leveraging the unique scientific environment of Scripps Research, impacting translational sciences, Calibr has created a portfolio of drug candidates, and is shaping a new paradigm for advancing nonprofit biomedical research to impact patients while re-investing in further innovative research. We expand basic knowledge in the biosciences and use these fundamental advancements to develop profound innovations that improve wellbeing. Calibr’s drug development portfolio spans a broad range of human diseases, including cancer, autoimmunity and inflammatory diseases, metabolic and cardiovascular diseases, infectious and neglected diseases, as well as age-related and degenerative diseases. If you have a passion for making a difference, this could be your opportunity to join our transformative team.
POSITION SUMMARY:
The Information Technology Analyst is primarily responsible for providing world-class customer service and professionalism in delivering information technology support to laboratory scientists and administrative staff in a helpdesk environment. Key responsibilities include configuring, installing, and maintaining operating systems and upgrades, memory, software, third-party applications, and peripheral equipment, diagnosing, troubleshooting, and resolving software and hardware problems.
RESPONSIBILITIES AND DUTIES:
- Diagnose and troubleshoot software and hardware problems using a helpdesk system employing both remote and onsite support.
- Effectively respond to routine helpdesk inquiries from users and provide basic support with managing user accounts, printing, email, network access, storage and other system-related questions.
- Analyze and support laboratory computer configurations.
- Provision new or replacement Windows desktop and laptop computers including installing and configuring applications, printers, and troubleshooting technical issues.
- Perform system administration tasks including installation and maintenance of computer applications to support laboratory computing needs.
- Maintain standard practices for configuration, security, installation, and maintenance of Microsoft operating systems, applications, and peripheral equipment.
- Maintain accurate logs of system configurations, hardware, software and modifications, hardware refresh cycles, as well as software licenses.
- Perform threat mitigation and remediation as directed.
- Participate in complex tasks and engage technical experts or helpdesk team members as needed to drive to swift resolution of issues.
- Perform other related duties, tasks and responsibilities as required or assigned.
- Details of established essential functions for this position will be addressed/discussed during the interview process.
REQUIREMENTS:
- Bachelor’s degree in information systems, computer science, or equivalent combination of education, training and experience from which comparable knowledge, skill and abilities have been attained.
- 2 years of experience working independently in an IT Help Desk or tech support/desktop services unit is preferred.
- Excellent customer service skills and troubleshooting capabilities.
- Strong analytical, verbal and written communications skills.
- Effective time management skills.
COMPENSATION
The expected hiring range for this position is $31.83/hr to $40.59/hr, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.
COMPREHENSIVE BENEFITS INCLUDE
- Eligibility for retirement plans with employer contribution.
- Full suite of Health and Welfare plans including three medical plan options (including an HSA available option), dental, vision, life insurance, disability, EAP and more.
- Access to Flexible Spending Accounts (Medical/Dependent Care).
- Competitive vacation and sick leave policies.
- Free, on-site Counseling Center which provides confidential counseling services to benefits-eligible employees and their family members.
- Free, on-site parking.
The above statements describe the level of work performed and expected in general terms. The statements are not intended to list all the responsibilities, duties and/or skills required of employees so classified, and the content herein is subject to change due to the business needs of Scripps Research, with or without notice. Furthermore, nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Scripps Research staff.
EEO Statement:
Scripps is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
COVID-19 update:
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until restrictions change, interviews will be conducted virtually.