ABOUT US:
Scripps Research is ranked one of the most influential institutions in the world for its impact on innovation. We expand basic knowledge in the biosciences and use these fundamental advancements to develop profound innovations that improve wellbeing. Our educational and training programs mold talented and committed students and postdocs into leading edge scientists. Scientists in the institute’s five academic research departments work hand-in-hand with researchers of the Scripps Research Translational Institute and Calibr to merge foundational studies in biology, chemistry and computer science with translational science to produce pioneering drugs and advances in digital and precision medicine. Together, we cultivate new scientific leaders and expand the frontiers of knowledge to deliver medical breakthroughs to better human health around the globe. If you have a passion for making a difference, this could be your opportunity to join our transformative team.
POSITION TITLE:Information Technology Analyst (Temporary)
POSITION SUMMARY:
The Information Technology Analyst II is primarily responsible for configuring, installing, and maintaining operating systems and upgrades, memory, software, third-party applications, and peripheral equipment, diagnosing and troubleshooting software and hardware problems. Responsibilities may include assistance to staff and faculty with the setup and usage of work stations or systems, the configuration, installation, and maintenance of operating systems and upgrades, memory, software, third-party applications, and peripheral equipment. The ideal candidate is motivated, detail-oriented and thrives in a fast-paced environment. This position is temporary/40 hours per week and not benefit eligible.
RESPONSIBILITIES AND DUTIES:
- Diagnose and troubleshoot software and hardware problems;
- Analyze and evaluate laboratory computer configurations;
- Examine and measure system load and performance;
- Administer system configuration files, file systems and disks;
- Effectively respond to routine desktop inquiries from users and provide basic support with managing user accounts, tape archival/retrieval, printing, email, network access, storage and other system-related questions;
- Perform system backups and file restores;
- Maintain accurate logs of system configurations, errors, hardware, software repairs and modifications, as well as software licenses;
- Act as liaison to system vendors, end users and IT Services;
- Track design and operational problems to be corrected by outside personnel;
- Coordinate work with external maintenance agreements;
- Troubleshoot and resolve audio/video issues related to conference Zoom rooms;
- Assist with the development of tools to create maintenance and tracking logs, including the writing of a web interface to system documentation;
- Perform other related duties, tasks and responsibilities as required or assigned.
- Details of established essential functions for this position will be addressed/discussed during the interview process.
REQUIREMENTS:
- Bachelor’s degree in information systems, computer science, or equivalent relevant experience or combination of education, training and/or experience from which comparable knowledge, skill and abilities have been attained.
- Five years’ experience in Information Systems.
- Five years of relevant desktop and operating system (Windows/Macintosh) administration experience in a UNIX/Linux server environment or equivalent experience in a networked/educational environment;
- Demonstrated knowledge of network configuration, file sharing facilities, user authentication, host and network security, viruses, spyware, and common desktop applications;
- Advanced working knowledge of debugging skills in a heterogeneous, networked environment are helpful;
- Must have strong analytical, written and verbal communication skills;
- Excellent customer service orientation;
- Ability to work effectively with customers at various technical and organizational levels from diverse cultural backgrounds, languages and nationalities;
- Ability to work independently and in a team environment.
COMPENSATON:
The expected hiring range for this position is $31.83 to $35.00/hourly, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.
The above statements describe the level of work performed and expected in general terms. The statements are not intended to list all the responsibilities, duties and/or skills required of employees so classified, and the content herein is subject to change due to the business needs of Scripps Research, with or without notice. Furthermore, nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Scripps Research staff.
EEO Statement:
The Scripps Research Institute is an Equal Opportunity Employer. We promote diversity of thought, culture, and background in the fields of science. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status. Underrepresented individuals are encouraged to apply.