$29.37 – $46.99 Hourly
$61,089 – $97,742 Annually
This position is a Pay Band ID
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
This position will provide quality assurance testing and production application support to the NMCD end user community. The position will also be assigned the duties of monitoring and resolving issues in the quality assurance ticketing queue.
How does it get done?
The job gets done by providing the review, testing and documentation of application functionality in both new and existing systems, answering emails and tickets submitted to the NMCD help desk ticketing system. The position will provide support for production systems, troubleshooting, resolving and communicating with the NMCD user community. Specifically, the IT Quality Assurance Analyst I will:
* Verify correct functionality of software by testing and analyzing processes, applications, or services;
* Prepare test plans, test scenarios, test scripts, and will prepare and use test data based on these items;
* Conduct system testing, regression testing, stress testing, and/or other testing methodologies required by projects and coordinate with business analysts, developers and business Subject Matter Experts (SME’s);
* Utilize help desk ticketing system to track and manage assigned production support tickets and artifacts.
Who are the customers?
The position will provide support to the New Mexico Corrections Department Staff which consists of the Adult Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board.
Ideal Candidate
* Experience documenting, tracking and monitoring problems to facilitate a timely resolution;
* Experience answering questions and giving information, advice and instructions to clients on items reported that may be due to a lack of business process understanding rather than system problem;
* Experience providing excellent customer service and proven ability to professionally communicate via email, phone and in person;
* Strong, proven experience in creating written technical documentation that is complete, clear and concise;
* Expertise in utilizing database structures/SQL in the process of researching and evaluating assigned production issues, and for report creation.
Minimum Qualification
Associate’s degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in systems or business analysis related to technology or systems quality assurance (QA). Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate’s degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate’s degree or higher in any field AND 4 years of experience 3 Bachelor’s degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of “semester hours” in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid New Mexico Driver’s License. Employment is subject to a pre-employment background investigation and is conditional pending results.
Working Conditions
Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends.
Supplemental Information
Benefits:
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Agency Contact Information: Jerry Brinegar (505) 629-3549, or email: Jerry.Brinegar@cd.nm.gov Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.